What are the responsibilities and job description for the Business Support Specialist position at Vertical Raise?
About the Role
We're looking for a highly organized, detail-oriented Business Support Specialist to join our team. This role is essential in ensuring our sales organization runs smoothly by delivering exceptional administrative and operational support. You'll play a key part in onboarding and off-boarding sales reps, maintaining accurate contract and CRM data, and providing technical and overflow support to keep our business operating efficiently.
What You'll Do
- Sales Representative Lifecycle Management
- Seamlessly onboard new sales reps by setting up essential tools (email, QuickBooks, training portals, platform logins).
- Manage off-boarding processes, ensuring timely revocation of access and accurate documentation.
- Contract Administration
- Record and track ASD/PFP contracts accurately.
- Break down contract terms to ensure precise tracking and payout calculations.
- Overflow & Administrative Support
- Provide responsive support coverage during peak periods or staff absences.
- Uphold high standards of service continuity and customer satisfaction.
- CRM & Platform Oversight
- Maintain CRM records to ensure data integrity and usability.
- Offer frontline technical support for sales reps using Office 365, email, and productivity systems.
- Troubleshoot and guide users through configuration and setup processes.
- Excel & Microsoft IT Proficiency
- Utilize Excel and Microsoft Office tools for reporting, tracking, and problem-solving.
What We're Looking For
- Exceptional organizational and multitasking abilities.
- Strong attention to detail with a focus on accuracy and consistency.
- High level of computer literacy; able to navigate and manage multiple digital platforms.
- Excellent communication and interpersonal skills.
- Experience in administrative support, operations, or a similar role (preferred).
Why Join Us
At Vertical Raise, we believe in empowering our teams to perform at their best. You'll join a collaborative, fast-paced environment where your contributions directly impact our efficiency and success.
Job Type: Full-time
Pay: $40, $50,000.00 per year
Benefits:
- Health insurance
Work Location: In person
Salary : $40,000 - $50,000