What are the responsibilities and job description for the General Manager position at Vertex Service Partners?
About Us
Vertex Service Partners is a home improvement services company focused on residential roofing and other exterior services across the United States. Backed by Alpine Investors, a top-decile private equity fund with $4.0 billion of committed capital, Vertex is building a best-in-class national platform. Our company is built on our core values—servant leadership, unwavering character, a growth mindset, persistence, empowerment, pace, and fun—and guided by three pillars: being the Employer of Choice, Partner of Choice, and Contractor of Choice. We offer transformative support in operations, marketing, training, talent, finance, and technology, all while preserving the autonomy of local brands.
Position Summary
This is a unique opportunity to be the General Manager of one of our partners, with full P&L responsibility and the chance to grow a business with the support of a proven, values-driven team. As the leader, you will be accountable for the overall performance and growth of the business. This leader will drive operational excellence and sales, ensure a world-class customer experience, and foster a culture where employees thrive.
Key Responsibilities
Business Leadership & Growth
Required:
JP Carroll Roofing has been serving Connecticut and Massachusetts since 1987, with over 20,000 roofs installed and industry-leading warranties of up to 50 years. As proud members of the GAF President’s Club, we provide expert roofing, siding, gutters, and window services backed by elite certifications and proven craftsmanship. We’re known for reliability, integrity, and community-focused service across New England.
If you’re looking to grow your career in a high-performance team with strong values and long-term opportunity, JP Carroll Roofing has a place for you.
Compensation & Benefits Disclosure
Compensation for this role may be provided as hourly pay, salary, commission, piece-rate, bonuses, incentives, or a combination of these methods, depending on the position. The “Estimate of Total Expected Annual Earnings” listed reflects our good-faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. Actual earnings may vary.
Where required by law, we also provide a general description of benefits and other forms of compensation offered, which may include health insurance, retirement plans, paid time off, and other employee programs.
Estimate Of Total Expected Annual Earnings
$195,000 - $215,000 USD
Benefits
Full-time employees are eligible to participate in the following benefits:
Vertex Service Partners is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class. If you need a reasonable accommodation due to a disability, please contact Human Resources with your request and contact information. Applicant Privacy Policy
Vertex Service Partners is a home improvement services company focused on residential roofing and other exterior services across the United States. Backed by Alpine Investors, a top-decile private equity fund with $4.0 billion of committed capital, Vertex is building a best-in-class national platform. Our company is built on our core values—servant leadership, unwavering character, a growth mindset, persistence, empowerment, pace, and fun—and guided by three pillars: being the Employer of Choice, Partner of Choice, and Contractor of Choice. We offer transformative support in operations, marketing, training, talent, finance, and technology, all while preserving the autonomy of local brands.
Position Summary
This is a unique opportunity to be the General Manager of one of our partners, with full P&L responsibility and the chance to grow a business with the support of a proven, values-driven team. As the leader, you will be accountable for the overall performance and growth of the business. This leader will drive operational excellence and sales, ensure a world-class customer experience, and foster a culture where employees thrive.
Key Responsibilities
Business Leadership & Growth
- Full P&L accountability with responsibility for revenue growth, profitability, and cash flow.
- Lead sales and marketing initiatives to deliver 20% annual organic growth.
- Identify opportunities to expand market share, add trade lines, and pursue tuck-in acquisitions as appropriate.
- Recruit, develop, and retain high-performing teams with a focus on employee engagement.
- Model servant leadership and create a team-first, inclusive culture.
- Coach and mentor managers to achieve high performance and long-term retention.
- Deliver an outstanding customer experience (NPS of 90 ) and maintaining a strong Google rating.
- Build brand recognition through community engagement, partnerships, and consistent service excellence.
- Ensure operational processes, reporting, and systems align with Vertex standards.
- Manage to gross margin targets of 45% .
- Collaborate regularly with Vertex executive leadership and partner brand management teams.
Required:
- 1-3 years demonstrated experience in P&L ownership or analysis, with a focus on results and profitable growth
- Proven ability to promote organizational changes and improve business performance.
- Strong leadership skills, with a track record of building and developing teams.
- Skilled in data-driven decision making and using KPIs to drive improvement.
- Ability to thrive in fast-paced, dynamic environments and adapt to evolving business needs.
- 1-3 years of leadership experience in sales and marketing management
- Experience in the home services, construction, or related industries
- Military leadership background
- Competitive base salary with a target range of $150,000 – $190,000, plus eligibility for performance-based bonuses.
- Equity participation may be available, depending on role scope and experience.
JP Carroll Roofing has been serving Connecticut and Massachusetts since 1987, with over 20,000 roofs installed and industry-leading warranties of up to 50 years. As proud members of the GAF President’s Club, we provide expert roofing, siding, gutters, and window services backed by elite certifications and proven craftsmanship. We’re known for reliability, integrity, and community-focused service across New England.
If you’re looking to grow your career in a high-performance team with strong values and long-term opportunity, JP Carroll Roofing has a place for you.
Compensation & Benefits Disclosure
Compensation for this role may be provided as hourly pay, salary, commission, piece-rate, bonuses, incentives, or a combination of these methods, depending on the position. The “Estimate of Total Expected Annual Earnings” listed reflects our good-faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. Actual earnings may vary.
Where required by law, we also provide a general description of benefits and other forms of compensation offered, which may include health insurance, retirement plans, paid time off, and other employee programs.
Estimate Of Total Expected Annual Earnings
$195,000 - $215,000 USD
Benefits
Full-time employees are eligible to participate in the following benefits:
- Health, Dental, and Vision Insurance
- 401(k) with company match
- Company sponsored Life and AD&D coverage
- Paid Time Off
- Opportunities for growth and on-the-job training
- Build Something Big – Shape processes for a rapidly growing organization.
- Growth-Oriented Culture – Work in a dynamic, people-first environment.
- Make an Impact Across Regions – Partner with business leaders to drive meaningful change.
Vertex Service Partners is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class. If you need a reasonable accommodation due to a disability, please contact Human Resources with your request and contact information. Applicant Privacy Policy
Salary : $150,000 - $215,000
