What are the responsibilities and job description for the Field Supervisor position at Vertex Mechanical Inc.?
HVAC Field Supervisor
At Vertex Mechanical, we're a company founded in 2002 with a clear vision: to create a workplace that truly values its employees, fostering a culture where they can thrive and, in turn, provide exceptional service to our customers. Vertex believes that the key to success lies in building strong, cohesive teams, where creativity and advancement are encouraged for everyone. At Vertex, you'll find no egos or bench sitters-just a group of dedicated individuals working together towards a shared goal. Exceptional Service for Exceptional People is at the heart of everything we do, ensuring both our employees and customers are supported and valued.
We are currently looking to add a Field Supervisor at our Stevens location to the Team!
Job Summary: You will be training entry level technicians beginning in the trade, providing continuous training to experienced technicians, offering technical support to field personnel and assisting with troubleshooting techniques.
Pay: $80k-$100k- Depending on Experience
Why Join Our Team?
- Full Benefits: Medical, dental, and vision coverage for peace of mind
- 401k: Plan for your future with our strong retirement options
- Generous PTO: Accrue up to 3 weeks of paid time off, available from day one
- Paid Holidays: Enjoy 7 paid holidays each year
- Sick Time: For when life happens
- Company Gear: Get a company vehicle, iPad, uniforms, and gas card
- Ongoing Training: Grow your skills with continuous development
- Team Fun: Join in on company events and team-building activities
Essential Duties:
- Responsible for developing entry level technicians
- Supporting less experienced technicians through remote phone and video technology
- Field technical support phone calls from Service Techs in the field
- Assists technicians with major, unusual or difficult assignments and/or problems. Conducts quality-control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness.
- Trains employees on technical skills, company processes and procedures, and safety rules and practices.
- Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
- Job site visits as required to field support our technicians with trouble shooting
- Participate in company and factory provided training opportunities on latest industry technologies.
- Ability to deliver technical training in a classroom environment
Requirements:
- 10 years of HVAC residential service experience
- Complete understanding of refrigerant circuits and basic electric
- Strong trouble shooting skills to include electrical and mechanical systems
- Good interpersonal and communication skills
- Comfortable working in a fast-paced environment
- Ability to multi-task
- Must possess a high level of customer service
- Able to work within a team environment
- Strong PC skills including the use of Microsoft Outlook, Power Point, Excel, Word
- EPA certification required
- NATE certification preferred
Salary : $80,000 - $100,000
