What are the responsibilities and job description for the Lead Customer Service Rep position at Verst?
Position Summary:
Performs the functions of a Customer Service Representative (CSR) while assisting with the training and supervision of customer service associates.
Duties and Responsibilities:
Essential Functions:
- Fulfills the duties and responsibilities of a CSR.
- Provides leadership and sets a positive example for other CSRs through productivity, quality and accuracy of work, customer service skills, professionalism and compliance with company policies and procedures.
- Continuously trains and develops CSRs on standard operation procedures (SOP).
- Serves as a primary point of reference for CSRs regarding operational, procedural, system or customer account questions.
- Reviews month end system reports to ensure the complete and timely billing of customers.
- Completes forms and prepares reports as required.
- Assist in the accounts receivable collections process with assigned customers.
- Generate customer thank you letters.
- Identifies continuous improvement opportunities in processes.
- Participates in departmental or interdepartmental meetings.
Job Specifications:
- High School diploma or GED.
- Minimum 2 years' experience as a Customer Service Representative.
- Thorough and working knowledge of company warehouse management system applications, Microsoft Office, and ability to type 30 wpm minimum.
- Excellent interpersonal and communication skills, written and verbal.
- Ability to prioritize, organize and handle multiple tasks in a fast-paced office environment.
- Ability to work efficiently with a professional, customer friendly attitude.