What are the responsibilities and job description for the Account Manager position at Verst?
Key Responsibilities
- Serve as the primary point of contact for assigned clients, managing daily communication and maintaining strong client relationships.
- Coordinate communication between clients and internal departments to ensure alignment of priorities, timelines, and operational requirements.
- Monitor account performance and KPIs, ensuring service levels and operational goals are consistently met.
- Investigate and resolve claims and chargebacks, including root cause analysis and coordination of corrective actions.
- Manage and coordinate value-added service projects such as reworks, product conversions, time studies and kitting initiatives.
- Prepare and present client reporting, including weekly performance updates and Quarterly Business Reviews (QBRs).
- Maintain and update account documentation, including Standard Operating Procedures (SOPs), pricing agreements, and operational guidelines.
- Coordinate inventory-related requests and special projects, including donation and disposal orders.
- Collaborate with operations, freight forwarders, and international teams to support efficient order fulfillment and shipment execution.
- Escalate operational issues as needed and assist in cross-functional problem solving to maintain service levels.
- Support continuous improvement initiatives to enhance operational efficiency and client satisfaction.
- It is necessary to become Hazmat certified and help guide/manage all hazmat processes.
- Manage accounts receivable collections process to ensure prompt payment from customers and resolve billing issues with customers.
- Supervises customer service representatives servicing accounts and coordinates daily workflow.
- Negotiates updated pricing with assigned clients for any new or changed processes.
- Insures all AdHoc services are entered into the billing system daily/monthly for invoicing requirements.
- Assist with client visits, business reviews, account planning, and forecasting activities.
- Manage supply inventory and place orders when needed.
- Perform and direct quality inspections.
Qualifications
- Bachelor’s degree in Business, Supply Chain, Logistics, or related field preferred.
- 3–5 years of experience in account management, supply chain, logistics, or operations.
- Advanced Microsoft Office and software applications skills, specifically Excel, Power Point, Smartsheet and Word.
- Experience working with client-facing roles and cross-functional teams.
- Experience working with beauty products, such as hair care products and cosmetics preferred.
- Experience working with hazmat with hazmat certification preferred.
- Strong analytical and problem-solving skills, with the ability to investigate operational issues and identify solutions.
- Excellent communication and relationship management skills.
- Experience with ERP, WMS, and order management systems preferred.
- Ability to manage multiple priorities in a fast-paced environment, while maintaining strong organizational skills.