What are the responsibilities and job description for the Customer Service Representative position at Verst Group?
Hebron, KY
1st Shift
$18 hourly although wage may vary depending on experience
Duties and Responsibilities:
Essential Functions:
• Foster strong customer relationships by researching and addressing inquiries related to work orders, invoices, shipments, and inventory in a courteous and timely manner. • Accurately process and enter all customer orders into the system, generating required documentation for both customer and warehouse needs. • Verify and ensure accurate invoicing for all customers.
- Serve as a liaison between the warehouse and customers for account administration, and between the office and customers for invoicing and collection matters.
- Maintain an up-to-date procedures manual detailing account-specific processing requirements.
- Report customer feedback and trends to management promptly, including indicators of dissatisfaction.
- Answer incoming calls and operate office equipment and computer systems necessary for daily tasks.
- Prepare accurate and timely reports as requested by management or customers.
- Maintain organized and complete documentation for all orders and related customer files.
- Ensure accurate billing for all customer accounts.
Marginal Functions:
- Provide job training for new hires.
- Assist with accounts receivable collections for assigned customers, as applicable.
- Draft and send customer appreciation letters.
- Support continuous process improvement initiatives.
- Assist with managing kitting work orders.
- Conduct research for issue resolution.
- Coordinate and process order cancellations
- Prepare LTL shipments as needed.
Job Specifications:
- High school diploma or GED required.
- 1–3 years of experience in a general office environment preferred.
- Willingness to learn internal customer service software applications.
- Strong interpersonal and communication skills, both written and verbal.
- Proficiency in Microsoft Office applications; ability to type at least 30 WPM.
- Ability to work efficiently while maintaining a professional, customer-focused attitude.
Salary : $18