What are the responsibilities and job description for the Customer Service Manager position at Verst Group Logistics Inc?
Essential Functions:
- Communicates daily workflow processes to Account Representatives, ensuring AR’s understand daily workflow priorities; identify and resolve any potential issues that may arise.
- Develops customer service plans to address customer requirements and communicates those plans to all involved parties within Packaging Operations.
- Reviews all purchases for Turnkey Packaging customers prior to approval.
- Develop and administer training for AR’s and other admin support staff as needed.
- In conjunction with Production Management and AR’s, supports daily production schedule to meet customer delivery dates.
- Maintain excellent working relationships with customers and suppliers by researching and responding to inquiries and issues concerning purchase orders, invoices, shipments, inventory counts, etc., in a timely, professional and efficient manner.
- Review Customer required reporting as needed with the AR regarding Receiving, Shipping, Invoicing, Production etc. Identify potential automation opportunities for required reporting
- Identify and communicate any signs or trends of customer dissatisfaction.
- Ensure all customer invoices are created accurately and sent out timely. Follows A/R reports for potential collection concerns. May be required to contact a customer regarding past due receivables.
- Monitors productivity of office personnel; provides performance feedback as needed.
- Communicates and provides support for corporate communications applicable to Packaging.
- Event coordination i.e. Thanksgiving luncheon, Christmas luncheon, town hall gatherings and celebrations
Other (Marginal) Functions:
- Ability to function as an AR backup on all processes.
- Ensure there is support and staffing for all office functions.
- Seeks out and recommends continuous process improvement ideas.
Job Specifications:
- Bachelor’s degree or equivalent combination of education and experience. Prefer 5 years’ experience in general office environment required.
- Prior supervisory experience with emphasis on leadership, supervision, motivation, communication and planning.
- Must be able to effectively prioritize, execute under pressure, meet deadlines, while being accurate and detail oriented.
- Excellent interpersonal and communication skills, both written and verbal.
- Must be computer literate, have working knowledge of Microsoft Office applications, Excel proficient, and ability to learn other software applications which support the Packaging operation.
Equal Opportunity Employer
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