What are the responsibilities and job description for the Presales Engineer – CAD/RMS position at Versaterm?
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we've been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you'll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you're passionate about making a meaningful difference, we'd love to hear from you.
About the Role
We're looking for a results-focused Presales Engineer to help expand the reach of our CAD and RMS solutions in public safety. This role is ideal for someone who thrives at the intersection of technology, operations, and storytelling. Someone who can translate complex workflows into compelling, real-world solutions that drive clarity, trust, and adoption.
You'll be a trusted partner to the sales team, bringing deep product knowledge and public safety insight to every agency interaction. Whether it's running a demo that mirrors a dispatch center's daily workflow or configuring a proof-of-concept for a regional records team, your job is to help agencies see what's possible with Versaterm.
What You'll Do
You might be a strong fit if you:
This role is about supporting agencies with clarity, accuracy, and purpose. Success will be measured by:
This is a unique opportunity to:
Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com.
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we've been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you'll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you're passionate about making a meaningful difference, we'd love to hear from you.
About the Role
We're looking for a results-focused Presales Engineer to help expand the reach of our CAD and RMS solutions in public safety. This role is ideal for someone who thrives at the intersection of technology, operations, and storytelling. Someone who can translate complex workflows into compelling, real-world solutions that drive clarity, trust, and adoption.
You'll be a trusted partner to the sales team, bringing deep product knowledge and public safety insight to every agency interaction. Whether it's running a demo that mirrors a dispatch center's daily workflow or configuring a proof-of-concept for a regional records team, your job is to help agencies see what's possible with Versaterm.
What You'll Do
- Lead high-impact, customized product demonstrations for dispatchers, records personnel, command staff, and IT teams
- Participate in discovery calls to understand operational workflows, pain points, and functional needs
- Support the development of technically accurate and compliant RFP/RFI responses
- Configure tailored demo environments, including CAD, RMS, Mobile, etc.
- Collaborate with sales, product, implementation, and leadership teams to align messaging and strategy
- Create and maintain technical documentation: solution briefs, diagrams, specs, and demo scripts
- Provide ongoing feedback to the product team on feature requests, workflow gaps, and user insights
- Contribute to cross-functional efforts including proof-of-concepts, technical validations, and customer pilots
- Analyze demo outcomes and win/loss trends to refine approach and materials
- Stay current on product releases, competitive offerings, and industry trends
- Support business development at trade shows, webinars, and user group meetings
You might be a strong fit if you:
- Have a strong understanding of how CAD and RMS systems are used in dispatch centers, patrol units, and records divisions
- Are a skilled communicator who can lead both technical and non-technical conversations
- Enjoy problem-solving and configuring solutions that reflect real-world agency needs
- Thrive in collaborative environments and value clear, honest communication
- Take ownership of your work and care about the agency experience, not just the sale
- Are confident navigating complex, multi-stakeholder conversations and requirements
This role is about supporting agencies with clarity, accuracy, and purpose. Success will be measured by:
- Consistent delivery of effective, agency-specific demos
- Contribution to successful RFP responses and technical sales stages
- Feedback and collaboration across sales, product, and implementation teams
- Clear documentation, configuration accuracy, and technical readiness
- Integrity-driven engagement and long-term agency trust
- 3–5 years in presales, technical consulting, public safety software, or related fields
- Hands-on experience with CAD, RMS, dispatching systems (preferably with Versaterm)
- Must have prior experience working in or with public safety agencies (e.g., law enforcement, fire, EMS, or 911)
- Strong presentation, written, and interpersonal communication skills
- Familiarity with RFP processes and public procurement cycles
- Experience with Versaterm products and other third party public safety software platforms
- Comfortable with tools like Salesforce
This is a unique opportunity to:
- Shape how public safety agencies experience our technology from the very first interaction
- Help solve complex problems that truly matter to first responders and the communities they serve
- Join a mission-driven team focused on long-term agency success
- Be part of a company that values collaboration, trust, and doing the right thing
Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com.
