Senior Technology Consultant

About VersAlta
The name VersAlta comes from an Italian expression meaning “towards the heights”, which designates our commitment to deliver the highest- quality, mission-driven services to our customers. We are a team of experienced professionals with a deep understanding of business processes and technology solutions intended to optimize the efficiency of non-profit and faith-based organizations. We strive to live out our core values of being prayerful, innovative, relentless, and joyful. We are always looking for quick learners who are motivated by thoughtfully applying the latest technologies to positively impact the missions of the organizations we serve.

Job Summary
We are seeking a hands-on, experienced technology leader to serve as a staff-augmented Technology Director within a nonprofit environment. This role involves providing practical, day-to-day on-site support to staff and stakeholders who may require extensive guidance and patience. The ideal candidate will enjoy working directly with users, offering clear, supportive assistance to help them utilize technology effectively. This position offers the opportunity to expand shared services across multiple sites and schools, playing a key role in streamlining operations and improving technological capabilities throughout the organization. The successful candidate will be comfortable with both strategic planning and detailed operational work, acting as a reliable technical resource in a dynamic, mission-driven setting.

Responsibilities

• Develop collaborative relationships with staff and leadership across multiple sites
• Provide hands-on technical support and training tailored to user needs
• Assist in deploying and managing technology solutions on-site
• Work with staff across the parent organization to drive cost-effective, standardized solutions.
• Promote and expand Shared Services offerings across multiple consitutent locations
• Identify opportunities for process improvement and implement practical solutions
• Support the expansion of shared services across dozens of locations
• Perform technical assessments, troubleshooting, and problem resolution
• Supervise support staff and coordinate daily operational activities
• Design, implement, and manage IT operational processes including end-user support, access management, security, and compliance activities
• Collaborate with leadership to refine service offerings and strategic initiatives
• Manage operational tasks such as scheduling, billing, and documentation
• Stay current with new tools and technologies relevant to the organization’s needs

Qualifications

• Bachelor’s degree or equivalent experience in technology or related field
• At least 6 years of professional experience in client-facing technical roles
• At least 2 years of supervisory or team lead responsibilities
• Proven experience with cloud-based and on-premises Microsoft 365 technologies including Azure, Active Directory, MS Office
• Strong interpersonal skills with the ability to communicate clearly and patiently
• Enjoys practical support work and working closely with users who need guidance
• Quick learner eager to acquire new skills and tools

Other preferred qualifications

• Experience supporting non-profit organizations
• Certifications in networking, Microsoft administration, or cybersecurity

Job Type: Full-time

Pay: $75,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Are you willing to work in a non-profit environment having to support non-skilled workers, that may need very basic support, like understanding what a browser is?

Education:

• Bachelor's (Required)

Ability to Commute:

• Merrillville, IN (Required)

Ability to Relocate:

• Merrillville, IN: Relocate before starting work (Required)

Work Location: In person

Salary : $75,000 - $105,000