Associate Manager, CRM

Responsibilities include:

General

• Lead training and adoption of My Versace (Clienteling App) in the US region by partnering with Retail and HQ teams to implement programs, identify opportunities and deliver results
• Partner with manger to present opportunities to identify, maintain and grow VIC customer base and other priority customer segments (e.g. new, locals, lapsed...)
• In collaboration with their manager and HQ, outline a targeted clienteling contact strategy (including client gifting) and activities calendar to keep an “always-on” approach to their experience with Versace
• With direction from retail leadership and manager, generate and propose action plans per boutique
• Coordinate development initiatives across retail & digital channels and touch points
• Articulate best practices sharing in these regions
• Effectively manage interactions with cross functional partners (Events, retail, merchandising, digital)

Technical Responsibilities

• Coordinate monthly Clienteling App training schedules for retail teams
• Collaborate with My Versace Project Manager and technical team to identify and resolve app bugs or discrepancies reported by the retail teams
• Support retail network with business critical requests and supplying client lists
• Oversee all administrative Clienteling app requests
• Compile data quality reports and distribute amongst the retail network

Experience & Key Competencies:

• Bachelor’s degree required
• 5 years of work experience in CRM/Clienteling
• Experience within the luxury and/or fashion environment preferred
• Focused on customer satisfaction by continuously improving services, processes, collaborative capabilities
• A passionate, energetic team-oriented individual with strong analytical, interpersonal, creative and leadership skills
• Strong oral and written communication and presentation skills

Versace Perks:

• Generous PTO & Holiday Schedule
• Summer Fridays
• Exclusive Employee Sales
• 401k Match
• Paid Parental Leave
• Commuter Benefits

At Versace, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Versace is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V