What are the responsibilities and job description for the Automotive Technician & Shop Foreman position at Verrillo Motor Car Co.?
Automotive Technician & Shop Foreman is a dual-role position responsible for performing hands-on mechanical/restoration diagnostics and repairs on a variety of vehicles, while also overseeing the daily operations of the mechanical/restoration shop. This role ensures that all mechanical/restoration work is completed to the highest standards of safety, quality, and efficiency, and that the shop operates in alignment with company values and customer expectations.
Core Responsibilities Mechanical/Restoration Repair & Diagnostics:
- Perform diagnostics, maintenance, and repairs on classic, performance, and modern vehicles.
- Conduct test drives and inspections to verify repairs and identify issues.
- Maintain accurate records of work performed and parts used.
Shop Management:
- Schedule and prioritize work orders to ensure timely completion.
- Supervise and support other mechanics and shop staff.
- Maintain a clean, organized, and safe work environment.
- Coordinate with the parts department and vendors for timely procurement of parts.
- Ensure compliance with all safety and environmental regulations.
Customer & Team Communication:
- Communicate clearly with service advisors, sales staff, and management regarding vehicle status and repair needs.
- Provide technical insight and support to customers when needed.
KPIs (Key Performance Indicators)
- Vehicle Turnaround Time – Average time from vehicle intake to completion.
- Repair Quality – Measured by comeback rate (percentage of vehicles returning for the same issue).
- Shop Productivity/Utilization Rate – Percentage of billable hours vs. available technician hours.
- Parts Accuracy and Availability – Rate of correct parts ordered and available on time.
- Customer Satisfaction Feedback – Based on post-service surveys or direct feedback.
- Team Performance and Morale – Evaluated through attendance, collaboration, and internal feedback.
Required Skills and Experience
- Minimum 10 years of hands-on automotive repair experience, preferably with classic and performance vehicles.
- Prior experience in a supervisory or shop management role.
- Strong diagnostic and troubleshooting skills.
- Proficiency with diagnostic tools and repair equipment.
- Excellent organizational and communication skills.
- Valid driver’s license and clean driving record.
Reporting Structure
This position reports directly to the General Manager or Owner. The Automotive Technician & Shop Foreman will also collaborate closely with the Sales, Title Clerk, and Customer Service teams.
Company Core Values
- Relationships Drive Every Decision
- Exceptional Customer Experience Greases Our Gears
- We Create Excellence Through Creative, Tailored Solutions
- We Anticipate Needs Before They Are Problems
- We Speak Car and Know How to Talk to the People Who Love Them