Quality Assurance and Documentation Manager

Quality Assurance and Documentation Manager New York, New York We are looking for an experienced Quality and Documentation Manager to oversee quality assurance and contractual document control for a large and complex, automated photo enforcement program. This manager level role ensures that contract requirements are fully traceable through implementation, field deployment, and ongoing operations while maintaining strong control of all contractual and technical documentation. This position serves as a central point of ownership for quality oversight, requirements traceability, field installation quality review, and electronic document management. The goal is to ensure compliance, audit readiness, and consistent operational performance across programs. Key Responsibilities Quality and Program Implementation · Lead quality management activities during contract implementation and system deployment · Develop and maintain Requirements Traceability Matrices to confirm all contractual, technical, and regulatory requirements are addressed · Oversee quality review of field installations to ensure deployments meet contractual and technical standards · Conduct quality audits of field work, documentation, and deliverables · Identify, document, and track quality issues through resolution · Support internal and external audits and compliance reviews · Partner with engineering, operations, field teams, and program management to support continuous quality improvement Contractual Documentation and Content Management · Serve as Content Manager for all contractual and program documentation · Own the full lifecycle of contractual deliverables, including Submission timing and milestone tracking Approval coordination across stakeholders Version control and change tracking Archiving and retention Audit readiness · Ensure documentation aligns with contract requirements and approved baselines · Maintain configuration control of technical and operational documents . Electronic Document Management using SharePoint · Function as process owner for the organization’s SharePoint based electronic document management system · Design, maintain, and improve SharePoint libraries, workflows, and permissions · Establish and enforce document naming conventions, metadata standards, and folder structures · Manage document review and approval workflows · Train team members on document management processes and best practices · Ensure documentation is secure, accessible, and audit ready Cross Functional Coordination · Work closely with Program Managers, Engineering, Field Operations, and Compliance teams · Support planning and scheduling of contract deliverables · Assist with customer facing documentation and formal submittals · Provide documentation and quality input for change management processes Required Qualifications · Bachelor’s degree in engineering, Quality, Business, Technical Communications, or a related field, or equivalent experience · At least five years of experience in Quality management or quality assurance Contract implementation or delivery of large technical programs Document control or configuration management · Strong experience with requirements traceability and contract compliance · Direct experience using SharePoint as an electronic document management system · Experience managing document version control, approval workflows, and audit trails · Strong organizational skills and attention to detail · Ability to manage multiple deliverables and deadlines at the same time · Strong written and verbal communication skills Preferred Qualifications · Experience with automated photo enforcement, traffic systems, intelligent transportation systems, or similar public sector technology programs · Familiarity with field equipment installation and technical deployment environments · Knowledge of quality standards or quality management system principles · Background in technical writing or development of formal documentation · Experience supporting government or municipal contracts Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice(opens in new window) Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.