Desktop Support Specialist (Nashville)

Job Title: Desktop Support Specialist

Location: Onsite - Nashville, TN

Come join us:


Vernovis is an Inc. 5000 staffing and consulting firm, serving small and mid-sized businesses in the Cincinnati, Dayton and Columbus, Ohio areas. We help companies complete critical business initiatives that are championed by their Technology and Financial leaders. Additionally, we offer expertise in the Cybersecurity space.


What You'll Do:

• use incident/problem management system to document, track, update and close case activities
• provide customers with technical assistance and guidance to prevent recurring problems
• perform basic hardware and software troubleshooting to resolve or escalate incidents
• provide management with status reports
• perform and understand how to correctly follow processes, procedures and standards within department
• follow and support internal and external audit compliance
• improve and develop technical support skills through outside education, self-study, etc. 
• perform and administrative functions within the team to accomplish team goals

What Experience You'll Have:

• knowledge of computer hardware and software technologies
• prior help desk experience preferred
• excellent written and verbal communication skills
• ability to analyze and solve problems 
• aptitude for technology
• attitude for excellence in customer service
• working knowledge of PC's and networks
• proficient in Windows operating systems
• proficient knowledge of Microsoft® Office products (i.e. Word, Excel and Outlook)
• some college experience in Information Technology
• any Microsoft certification
• knowledge of call center software and ticketing systems
• experience providing both customer support and service
• some college experience in Information Technology