Front Desk Representative 

Capital Area Health Network (CAHN)
Richmond, VA — On‑Site Position

Make a real impact with Capital Area Health Network (CAHN), a dynamic and growing Federally Qualified Health Center (FQHC) located in the heart of Richmond, VA. We’re expanding our team and seeking talented, mission‑driven professionals who want to elevate community health. At CAHN, we innovate, we serve with purpose, and we are just better. Step into a role where your work creates lasting change.

Our Core Values

Compassion – We treat every person with dignity and fairness, ensuring no one feels alienated or discriminated against.
Accountability – We safeguard confidentiality and remain transparent with all stakeholders.
Reverence – We are called to serve and uplift those in need while fostering mutual respect.
Excellence – We commit to continuous learning to deliver culturally responsive, high‑quality care.
Stewardship – We manage resources responsibly for the benefit of our organization and community.

Who We Are

CAHN provides comprehensive primary care, dental services, and behavioral health support, ensuring every person receives the quality care they deserve—regardless of background or circumstance.

Our Mission:
To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life.

Discover a place where your work makes a difference.
Discover Capital Area Health Network.

Job Summary

The Front Desk Representative is responsible for welcoming all new and returning patients, serving as the first point of contact for individuals entering the Medical Center. This role requires strong communication skills, exceptional customer service, and the ability to support patients through the registration and check‑in process. The Front Desk Representative plays a key role in ensuring a positive patient experience and smooth entry into CAHN’s system of care.

Essential Functions

The following duties are considered essential functions. Reasonable accommodations may be made in accordance with the ADA to enable individuals with disabilities to perform these functions.

• Perform all front desk duties, including patient registration and insurance verification.
• Attend daily morning huddles at assigned locations.
• Greet patients upon arrival, sign them in, and verify accuracy of demographic and insurance information.
• Obtain and confirm identification and insurance documentation.
• Assist uninsured or underinsured patients with self‑pay processes.
• Follow up on missed or canceled appointments.
• Explain CAHN’s system of care and available programs to new patients.
• Educate patients on the importance of scheduling and keeping appointments.
• Maintain a professional and welcoming environment for all patients and visitors.
• Ensure high‑quality customer service for patients, clients, and vendors.
• Prepare and present reports detailing the status and progress of the Patient Services Representative division.
• Call patients to schedule follow‑up visits after telehealth appointments.
• Generate and balance end‑of‑day payment reports.
• Monitor and verify supply needs; complete supply checklists.
• Submit daily assignment checklists to the Team Lead.
• Perform basic office tasks, including typing, faxing, scanning, and phone communication.
• Perform other duties as assigned.

Schedule

• Monday-Tuesday 8:00 a.m. - 7:00 p.m.
  Wednesday-Friday, 8:00 a.m.–5:00 p.m.
• Occasional extended hours
• On-site position

Benefits at CAHN

We value our team, and it shows in our comprehensive benefits package:

Health Coverage

• Medical, Dental, and Vision Insurance
• Secondary Gap Insurance
• Prescription Drug Plan
• Supplemental Policies through Colonial Life

Financial Security

• 401(k) Retirement Plan with up to 3% Company Match
• Employer‑Sponsored Short‑Term Disability
• Employer‑Paid Life and AD&D Insurance

Work‑Life Balance

• Paid Time Off (PTO) accrued beginning Day 1
• Self‑Care Floating Holidays
• 8.5 Paid Holidays

Additional Support

• Employee Assistance Program (EAP)
• Public Service Loan Forgiveness (PSLF) eligibility

We are committed to supporting your well‑being—at work and beyond.

Education & Experience

• High school diploma or equivalent required.
• Bilingual-Spanish/English preferred

Qualifications

To perform this job successfully, individuals must be able to carry out each essential function satisfactorily. The requirements listed represent the knowledge, skills, abilities, and other characteristics necessary for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment & ADA Notice

This position may involve exposure to infectious agents, including HIV, hepatitis, and tuberculosis. Essential job duties are listed above and may be modified as needed under applicable ADA guidelines. Employees may be required to perform other job‑related responsibilities as assigned and may request reasonable accommodations at any time.