What are the responsibilities and job description for the Delivery Director, Salesforce position at Verndale?
About the Delivery Director, Salesforce
The Delivery Director, Salesforce is a senior leader responsible for delivery excellence across our Salesforce engagements, ensuring projects are delivered on time, on budget, to the highest quality standards and are driving measurable business outcomes. You will standardize methodology and quality, manage and mentor talent, ensure resource alignment, and protect commercial performance while partnering closely with Practice leadership and Account Management to grow client value. The Delivery Director is a practice-embedded leader who plays a key role in shaping the system, building the team, and creating the conditions for consistent, scalable execution across Salesforce engagements.
Responsibilities
Delivery Leadership
- Oversee the delivery of multiple Salesforce programs and projects across various industries and clouds. Includes establishing a single accountable delivery owner per engagement and ensuring team is proactively managing risk, scope, budget and client expectations to ensure successful outcomes.
- Establish and enforce best-in-class delivery frameworks, governance, and quality assurance processes.
- Partner closely with client sponsors and internal stakeholders to maintain alignment and transparency.
- Serve as an escalation point for delivery conflicts and trade-offs; make clear, timely decisions.
Practice Operations
- Develop and refine delivery process tailored for Salesforce projects within an agency model (agile, hybrid, managed services, etc.) aligned to Verndale global delivery model.
- Ensure standards are documented, communicated, and adopted. Drive continuous improvement through delivery metrics, retrospectives, and operational reviews.
- Work with capability leads and resourcing team to forecast and manage staffing needs, ensuring optimal resource allocation across programs.
- People leadership and talent development.
- Build, coach, and retain a high-performing team of Project/Engagement Managers
- Foster a culture of ownership, commercial awareness, and proactive problem solving.
Client & Business Partnership
- Serve as a senior delivery point of contact for key client relationships.
- Partner with account and sales teams to scope new opportunities, estimate effort, and shape delivery models.
- Contribute to business development by providing delivery assurance during pre-sales, proposals, and client presentations.
Success Metrics
- Client Outcomes: Enhanced client satisfaction and referenceability; minimized delivery escalations.
- Commercial Performance: Maintained or improved margins; reduced profit fade from estimation through delivery; effective change-order management.
- Operational Maturity: Consistent adherence to delivery standards; accurate forecasting; reliable delivery cadence.
- Team Health: Strong retention and development of delivery talent; clear career progression; constructive feedback and coaching culture.
- Practice Readiness: Scalable staffing models; efficient onboarding; adoption of standardized tools and processes.
Qualifications
- Minimum 10 years’ experience leading Salesforce delivery for complex, multi-workstream projects in agency or consulting environments; expertise across Sales Cloud, Service Cloud, Revenue Cloud, and Mulesoft.
- At least 5 years managing cross-functional teams (project/program management, solution architecture, engineering) with proven client outcomes and margin responsibility.
- Demonstrated proficiency in delivery governance, estimation, SOW development, risk management, and change control across agile, hybrid, and waterfall methodologies.
- Track record of effective people leadership, including hiring, coaching, performance management, and succession planning.
- Strong commercial acumen, with a solid understanding of revenue recognition, margin, resource utilization, and forecasting.
- Executive presence with clear, confident communication and the ability to resolve escalations while maintaining trust.
Nice to Have
- Salesforce certifications (Admin, Sales/Service, Marketing), PMP, CSM/SAFe.
- Experience standardizing delivery methodologies and tools at the practice level.
- Pre-sales and solutioning experience, including developing delivery models and estimates for complex programs.
- We are a rapidly growing company that is just as entrepreneurial today as when we were founded in 1998.
- We are relentlessly curious and enthusiastically solve our clients’ complex business problems through technology, data, and design.
- We foster a culture that enables every person in the organization to do the best work of their career.
- We offer regular training and professional development to move careers forward.
- Client and employee satisfaction are our two most important business metrics.
- We celebrate and champion diversity, equity, and inclusion.
- We offer generous paid company holidays, vacation, and paid sick time to every employee starting on day one.
- We provide top-of-the-line benefits including health, dental, vision, 401K, LTD, STD, Life Insurance, EAP, HRA and more.
- We support a healthy work/life balance.
- We are fully remote enabled and embrace the evolving definition of the workplace.
Verndale is a digital experience agency. purpose-built to help marketing and technology leaders connect the dots of the consumer journey. From our offices in Boston, Los Angeles, Montreal, and Quito, we design and develop digital experiences and enable marketing technologies that bring brands and their customers together.
We know that in order to do great work, you have to make work great. Verndale is committed to always being a company that celebrates diversity, equality and inclusion. We strive to recruit and retain people who are committed to creating the climate of respect that is essential for individual and company success. Verndale's services are built around a core methodology that encompasses Growth Strategy, Experience Design, Technology Enablement, and Experience Optimization.
Learn more about Verndale at http://www.verndale.com
In accordance with applicable law, the above salary range provided is Verndale's reasonable estimate of the salary for this role. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary, Verndale also offers a competitive benefits package.
Verndale is proud of the fun, diverse, and respectful company environment we enjoy on a daily basis. Competitive compensation and comprehensive coverage for medical, dental, life, disability and a 401(k) savings plan are offered to all full-time employees. Ample company paid holidays and personal time off make having a work-life balance possible. For some roles, remote work is a definite possibility; we believe in hiring the best and keeping our own happy and motivated. Verndale is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
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