What are the responsibilities and job description for the Host/Hostess position at Vermont Tap House?
Overview
Join our dynamic hospitality team as a Host/Hostess, where your vibrant personality and organizational skills will set the tone for an exceptional guest experience. In this lively role, you will be the first point of contact for our guests, creating a welcoming atmosphere and ensuring smooth seating and reservation management. Your enthusiasm and professionalism will help foster a positive environment that keeps guests coming back. This paid position offers an exciting opportunity to develop your customer service and restaurant operations skills in a fast-paced setting.
Duties
- Greet guests warmly upon arrival, providing friendly and efficient guest services to create a positive first impression.
- Manage restaurant reservations using reservation management systems, ensuring accurate booking and seating arrangements.
- Coordinate with the dining staff to assign tables, monitor wait times, and optimize table turnover for maximum efficiency.
- Answer incoming phone calls with professional phone etiquette, assisting with reservation inquiries, guest questions and to-go orders.
- Maintain organized waitlists and seating charts using restaurant table management systems and Aldelo POS.
- Support food safety standards by ensuring the cleanliness of the host station and tables adhering to health regulations.
- Assist with guest relations by addressing special requests, providing information about menu items, and ensuring overall guest satisfaction.
Requirements
- Previous experience as a host/hostess or in food service is highly preferred, but not required
- Strong communication skills with the ability to handle phone calls professionally and courteously.
- Must be 15 years old with reliable transportation
- Excellent organizational skills to manage reservations, waitlists, and seating efficiently in a busy environment.
- Basic math skills for handling guest counts, reservations, and table management accurately.
- Knowledge of food safety practices and restaurant operations is desirable.
- Demonstrated customer service skills with a friendly, professional demeanor and positive attitude toward guests and team members.
- Ability to stand for extended periods, walk throughout the restaurant, and handle fast-paced situations gracefully.
This role is ideal for motivated individuals passionate about hospitality who thrive on creating memorable dining experiences through excellent guest services. Join us to be part of a vibrant team dedicated to hospitality excellence!
Pay: From $14.42 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $14