What are the responsibilities and job description for the Rental Assistance Specialist position at Vermont State Housing Authority?
VSHA is seeking two Rental Assistance Specialists to join our team. These positions perform complex technical and administrative work supporting the day-to-day administration of a variety of HUD and State-funded rental assistance programs.
This is a fast-paced, deadline-driven position that requires strong critical-thinking, problem-solving, organizational, and communication skills. The successful candidates must be comfortable managing competing priorities, interpreting program requirements, and working professionally and respectfully with a diverse population of applicants, program participants, landlords, and community partners.
Essential Functions
In accordance with HUD regulations, regulatory agency requirements, program-specific requirements, and VSHA policies and procedures, the Rental Assistance Specialist:
- Manages waiting lists; meets with applicants; reviews completed applications and supporting documentation; obtains required verifications; and determines tenant portions of rent.
- Determines initial and ongoing eligibility for rental assistance, processes lease-ups and rent increases, makes necessary program adjustments, and manages an individual caseload while meeting established deadlines.
- Responds to requests for information, explains program requirements and procedures, and resolves or appropriately refers questions, concerns, and complaints.
- Communicates with landlords regarding changes in Housing Assistance Payment (HAP) amounts.
- Prepares and maintains accurate and confidential applicant and program participant files.
- Generates, reviews, and certifies required reports.
The ideal candidate will:
- Thrive in a fast-paced environment and effectively manage multiple priorities and deadlines.
- Demonstrate strong critical-thinking and problem-solving skills, including the ability to evaluate information and apply complex program requirements accurately.
- Be highly organized, detail-oriented, and able to independently manage a caseload.
- Possess excellent written and verbal communication skills.
- Work effectively, respectfully, and compassionately with individuals from diverse backgrounds and life experiences.
- Exercise sound judgment and maintain confidentiality when handling sensitive information.
- Provide professional and responsive customer service, including when navigating challenging or complex situations.
This position is covered by a Collective Bargaining Agreement.
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Job Type: Full-time
Pay: $24.00 per hour
Benefits:
- 457(b)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
Work Location: In person
Salary : $24