What are the responsibilities and job description for the Shift Lead position at Vermont Cookie Love?
Shift Lead
Vermont Cookie Love
Reports to: Operations Manager
Position Type: Full Time Preferred
About the Role
Cookie Love is a beloved fresh-baked cookie and creemee business located in North Ferrisburgh. We sell frozen cookie dough and scones through local grocery stores, ship cookie gift boxes to consumers nationally, and run a popular creemee and cookie window year-round.
The Shift Lead is in charge of providing direct supervision to employees on shift and facilitating the smooth operation of the shift in conjunction with the store manager. This is a position with room to grow into a Team Lead.
Store Operations
● Open and close the store, facilitate smooth operation of the shift from start to finish
Product & Stock Management
● Ensure products are stocked and ready at all times
Cleanliness & Store Appearance
● Ensure the inside and outside of the store is always clean and tidy
Customer Service
● Address and resolve customer concerns promptly and professionally
Team Coordination & Oversight
● Coordinate tasks across the team and assign tasks to team members
Supplies & Equipment
● Organize and stock supplies and ensure they're accessible to the team
Leadership & Culture
● Serve as the leader that holds the team together through consistent, productive collaboration
What We're Looking For
● Prior experience in food service preferred
● Strong communication skills and comfort giving and receiving feedback
● Ability to stay calm, organized, and solutions-focused during busy periods
● Flexible schedule to work at multiple locations (North Ferrisburgh primarily and occasionally Middlebury) and cover shifts as needed (Vermont Cookie Love's hours change seasonally. Evening shifts required in summer & fall. Example shifts may be: 8:00am - 4:00pm, 9:00am-5:00pm, 10:30am-6:30pm, 12:30pm-8:30pm, 1:30pm-9:30pm).
● Reliable, punctual, and able to work weekends/evenings
● Ability to multitask and stay organized in a fast-paced environment
● Comfortable giving direction and holding team members accountable
● Must be able to stand for extended periods and lift up to 40 lbs
Compensation and Benefits
· 401k plan available after 1 year (other requirements may need to be met)
· Flexible schedule
· Starts at $18 per hour plus tips
Full-time employee will receive earned time off based on Vermont Labor Laws.
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $18