What are the responsibilities and job description for the Service Writer position at Vermeer Midwest-Mancelona?
Service Writer –Mancelona, MI
📍 Mancelona, MI
🔧 Full-Time
About Vermeer Midwest
At Vermeer Midwest, we’re not your average equipment dealership. We’re a family-owned company built on strong values, hard work, and a team-first culture. Every day, our people roll up their sleeves and make a real impact—for each other, our customers, and our communities. If you're ready to be Equipped to Do More, we’d love to meet you.
Schedule:
Day Shift
Overtime
Monday to Friday
What You’ll Do
We are seeking a highly organized and customer-focused Service Writer to join our team. This role is paid hourly and is not commission based. This role is essential in initiating service and repair processes, verifying warranty coverage, developing estimates, and maintaining strong customer relationships. The Service Writer also plays a key role in assigning jobs to technicians, managing workflow, and ensuring accurate invoicing.
- Assign service jobs to technicians based on skill, availability, and shop flow.
- Schedule road service calls efficiently and economically.
- Maintain proactive communication with customers regarding service status.
- Review and finalize repair orders for accuracy in parts, labor, and materials.
- Submit and reconcile warranty claims with vendors.
- Address and escalate customer complaints to the Service Manager.
- Stay current on technical and product knowledge for all equipment sold.
- Participate in company communication efforts including meetings and huddles.
- Maintain professional relationships with team members and customers.
What You Bring
- High School diploma or equivalent required.
- Minimum of 4 years’ experience in vehicle or construction equipment service, or equivalent.
- Solid technical knowledge of equipment and repair processes.
- Detail-oriented and deadline-driven.
- Strong communication and customer service skills.
- Ability to safely operate a forklift and lift up to 50 pounds.
- Proficiency in CDK, Microsoft Office, and internet-based tools.
- Must pass background check, drug screen, and MVR check.
Why You’ll Love Working Here
- 🏥 Health Coverage: Medical, dental, vision
- 💰 Financial Perks: 401(k), profit sharing
- ⛱️ Paid Time Off: Vacation, sick days, holidays
- 🛡️ Protection: Company-paid life, AD&D, and disability insurance
- 🧰 Top-Notch Equipment and tools in a clean, newer service truck
Vermeer Midwest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local la