SERVICE TECHNICIAN II

Position Title: Service Technician II (internal)

Department: Service

Reports to: Service Manager

Vermeer Great Plains – 100% EMPLOYEE-OWNED COMPANY

An authorized distributor for Vermeer equipment in Kansas, Oklahoma, and Western Missouri with five branch locations across the region. A 100% employee-owned company, we provide dedicated sales, rentals, parts, and service support for customers in the tree care, landscaping, wood waste, organic recycling, underground construction, and mining industries.

POSITION FUNCTION:

The Service Technician II is responsible for high quality and effective repair of equipment. Provides excellent customer service, maintains professionalism, and ensures detailed records are accurate and up to date.

ESSENTIAL PERFORMANCE RESPONSIBILITIES:

• Service, repair, assemble and recondition equipment as assigned
• Diagnose common problems and determine what repairs are required with assistance as needed
• Research, identify, and order correct parts required to perform repairs using electronic parts manuals
• Basic ability to estimate the time and cost required to complete repair
• Perform any inspections as required
• Maintain complete and detailed working records
• Maintain and care for all shop tools, machines and equipment
• Suggest any additional repairs needed to Service Manager
• Help maintain cleanliness, neatness and safety of your work area
• Update Service Admin via Modern, spreadsheet and verbal communication of equipment repair status
• Stay current with the latest trends and developments within your field and industry by continuing your education with Factory Service Schools, VGP Service Schools, Individual Development Plans, etc.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in Employee Handbook and set by Vermeer Great Plains
• Other duties as assigned

Measure of success determined by established company guidelines, including but not limited to repairs completed, ability to complete repairs, time required to complete repairs, feedback from customers, ability to take guidance and direction from Manager professionally, and execute upon such feedback.

KNOWLEDGE, SKILLS AND ABILITIES:

• Must be committed to and take a pro-active approach to our Company Mission, Vision and Values
• Strong PC proficiency with MS Windows and MS Office Suite; CDK required
• Demonstrated experience with hydraulic systems, electrical, electronics, pneumatics, diagnosing and calibration
• Owns and maintains personal tools and toolbox required
• Ability to safely operate industrial equipment; including forklift, overhead hoist, etc.
• Mechanical/technical aptitude with excellent problem-solving skills and attention to detail
• Strong current electronic diagnosing capabilities
• Advanced working knowledge of equipment operations and mechanical functions
• Demonstrated safe work habits
• High degree of customer service to both internal and external customers
• Strong ability to adapt to the people and environment around them - customers, suppliers, co-workers and manufacturer's employees
• Ability to conduct yourself in a professional, ethical and reliable manner with minimal supervision
• Strong verbal and written communication skills in order to communicate professionally, respectfully and honestly at all times
• Must be able to lift at least 50 lbs, stand, walk, use hands and fingers, handle, feel, reach with hands and arms, stoop, kneel, crouch or crawl, talk and hear 100% of the time
• Ability to be exposed to extreme weather elements, including wet and/or humid conditions, extreme cold and extreme heat regularly
• Ability to withstand moderate to high noise level in working environment regularly
• Regular attendance is required
• Must be able to work overtime and/or weekends as needed
• Bilingual a plus

QUALIFICATIONS:

• Associate degree in Applied Science, Diesel Mechanics, Diesel Technology, or related field, and 3 years of technician experience in heavy equipment or industrial equipment industry; or equivalent combination of education and experience required
• 2 years of Vermeer Technician experience strongly recommended  
• Vermeer Technician Certification required  
• At least 1 engine manufacturer certification required
• Must have a valid unrestricted Driver’s License and ability to maintain one throughout employment

FLSA status: Non-exempt

EOE

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of responsibilities and expectations of position. As the nature of business demands change so, too, may the essential functions of this position.