SERVICE ASSISTANT

Position Title: Service Assistant 

Department: Service 

Reports to: Service Manager 

Vermeer Great Plains – 100% EMPLOYEE-OWNED COMPANY 

An authorized distributor for Vermeer equipment in Kansas, Oklahoma, and Western Missouri with five branch locations across the region.  A 100% employee-owned company, we provide dedicated sales, rentals, parts, and service support for customers in tree care, landscaping, wood waste, organic recycling, underground construction, and mining industries.  

POSITION FUNCTION:  

The Service Assistant will perform tasks that contribute to a safe, clean work environment for all Service Technicians and customers. The Service Assistant will support the Service Department in maintaining an efficient department while learning the basics of the industry.

ESSENTIAL PERFORMANCE RESPONSIBILITIES: 

• Safely load and unload equipment 
• Daily inspections of forklift and shop equipment 
• Clean, wash, grease and organize all equipment 
• Clean wash bays  
• May include mowing and yard maintenance  
• Refuel and operate equipment, including forklift, as necessary
• First assistant/attendant to Sales requiring machine traffic solution/loading  
• Perform and report bi-weekly yard inventories 
• Monitor outside fuel containment/storage for capacity & safety  
• Help maintain cleanliness, neatness and safety of employee areas, shop, yard and building
• Seasonally winterize equipment 
• Run/pick up parts if needed 
• Provide general assistance around the shop, including administrative and technical tasks 
• Greet customers and perform machine intake procedures
• Open workorders and add them to service schedule spreadsheet 
• Take and upload digital pictures of equipment 
• Clean and organize all shop tools  
• Perform HDD tooling/piercing tool repairs  
• Stay current with the latest trends and developments within your field and industry by continuing your education with Factory Service Schools, VGP Service Schools, Individual Development Plans, etc.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in Employee Handbook 
• Other duties as assigned 

Measure of success determined by established company guidelines, including but not limited to the ability to successfully perform the above-mentioned functions, feedback from customers, ability to take guidance and direction from Manager professionally, and execute upon such feedback.

KNOWLEDGE, SKILLS AND ABILITIES:  

• Must be committed to and take a pro-active approach to our Company Mission, Vision and Values 
• Strong PC proficiency with MS Windows and MS Office Suite  
• Self-motivated with the capacity to analyze a situation and prioritize tasks 
• Familiarity with hand tools 
• Aptitude for mechanics with excellent problem-solving skills and attention to detail  
• Demonstrated safe work habits 
• High degree of customer service to both internal and external customers 
• Strong ability to adapt to the people and environment around them - customers, suppliers, co-workers and manufacturer's employees 
• Ability to conduct yourself in a professional, ethical and reliable manner 
• Strong verbal and written communication skills in order to communicate professionally, respectfully and honestly at all times 
• Ability to operate industrial equipment, including forklift, overhead hoist, etc.  
• Good working knowledge of equipment operations and mechanical functions 
• Must be able to lift at least 50 lbs, stand, walk, use hands and fingers, handle, feel, reach with hands and arms, stoop, kneel, crouch or crawl, talk and hear 100% of the time 
• Ability to be exposed to extreme weather elements, including wet and/or humid conditions, extreme cold and extreme heat regularly  
• Ability to withstand moderate to high noise level in working environment regularly  
• Regular attendance is required 
• Must be able to work overtime and/or weekends as needed 

QUALIFICATIONS:  

• High School diploma/GED and 1 year of experience in the same or similar role and/or industry; or equivalent combination of education and experience required  
• Equipment operator experience required
• Must have a valid unrestricted Driver’s License and ability to maintain one throughout employment 
• Background check, pre-employment drug testing and clean driving record required 

FLSA status: Non-exempt 

EOE 

The above-mentioned job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of responsibilities and expectations of position. As the nature of business demands change so, too, may the essential functions of this position.