What are the responsibilities and job description for the Sales Specialist position at Verizon Premium Retailer Russell Cellular?
Job Overview
The Verizon Store in Danvers, MA is seeking an energetic and motivated Sales Specialist to join our dynamic retail team.
In this role, you will deliver exceptional customer service while identifying customer needs and creating meaningful sales opportunities across wireless devices, mobile plans, accessories, internet, streaming services, and related technology solutions.
This is an excellent opportunity for a proactive and sales-driven individual who thrives in a fast-paced retail environment. You will engage customers through both in-store interactions and consultative selling to match them with the right products and services while maximizing sales performance.
We welcome individuals who are passionate about technology, customer experience, and building long-term client relationships. Paid positions are available, including internship opportunities for those looking to grow their career in retail and telecommunications.
Responsibilities
- Engage with customers to understand their wireless, internet, entertainment, and technology needs, and recommend personalized solutions.
- Demonstrate and explain mobile devices, accessories, streaming services, home internet, and cable/TV plans to customers in a clear and professional manner.
- Drive sales by upselling premium smartphones, tablets, smart home devices, protection plans, and accessories to maximize customer value and store performance.
- Educate customers on wireless plans, device features, data services, trade-in programs, and account management options to ensure a positive customer experience.
- Build and maintain strong customer relationships by following up on leads, assisting with account updates, and resolving service-related concerns.
- Process sales transactions accurately using POS systems, including cash handling, financing options, activations, upgrades, and bill payments.
- Assist with merchandising, inventory organization, stock replenishment, and maintaining visually appealing product displays throughout the store.
- Support promotional events, seasonal campaigns, and new product launches through effective communication and teamwork.
- Stay up to date on Verizon products, wireless technology trends, and competitor offerings to provide knowledgeable recommendations.
Qualifications
- Proven experience in retail sales, wireless sales, customer service, or telecommunications environments preferred.
- Strong understanding of smartphones, mobile accessories, streaming platforms, home internet services, and TV/cable packages.
- Excellent sales and negotiation skills with the ability to confidently recommend and upsell premium products and services.
- Multilingual communication skills are a plus to better serve a diverse customer base.
- Proficiency in POS systems, cash handling, account management, and customer service best practices.
- Basic math and organizational skills for inventory tracking, sales processing, and daily store operations.
- Strong communication, problem-solving, and interpersonal skills with the ability to build lasting customer relationships.
- Ability to work in a fast-paced retail environment while maintaining professionalism and attention to detail.
- Reliable Transport and Open Schedule for a Retail Location including the weekends and Opening/Closing Shifts
Pay: $36,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid training
- Partner benefits
Work Location: In person
Salary : $36,000 - $55,000