What are the responsibilities and job description for the Customer Retention & Sales Specialist position at Verizon Authorized Retailer, TCC?
Customer Retention & Sales Specialist Wireless Contact Center | Fishers, IN Drive Relationships. Create Opportunities. Get Paid for Both. This role isn't about hard selling on every call—it's about knowing when to sell and when to connect. As a customer retention & sales specialist, you'll engage Verizon Wireless customers to uncover opportunities, strengthen relationships, and guide customers back to our retail stores when that's the best next step.When the sales opportunity presents itself, you'll confidently close it. When it doesn't, you'll still win by driving in‑store visits—and get paid for it. What You'll Do Make outbound calls to existing Verizon Wireless customers Identify sales opportunities or schedule store visits when appropriate Analyze customer accounts to save money or add value Sell wireless products and services when the opportunity presents itself Maintain callbacks, follow-ups, and accurate CRM documentation Track daily productivity and participate in team huddles and training Stay current on promotions, devices, and pricing What We're Looking For 3 years of success in commission-based sales (preferred) Call center or wireless experience a plus Confident, engaging phone presence Strong objection-handling and problem-solving skills Organized, self-motivated, and comfortable multitasking Experience with Salesforce or similar CRM tools preferred Earnings Potential Competitive hourly base plus commission Earn commissions on sales closed and customers driven to retail stores Unlimited customer opportunities nationwide Top performers consistently exceed monthly goals Perks Hourly Guaranteed Pay Same Day Pay Options Generous Commissions Employee Profit Share Career Development Paid Time Off Paid Community Time Paid Employees Matter Day Generous Community Grant Opportunities Employee Resource Groups Medical, Dental, Vision 401K with Company Match Long-Term and Short-Term Disability Critical and Accident Benefits Family Related Time Off Employee Assistance Program Employee Referral Program Rewards and Recognition Ready to turn conversations into connections—and opportunities into earnings?