Arbitration Case Manager (Temporary)

At Veritext, we focus on the details – so legal teams can focus on the case.

About The Role

The Arbitration Case Manager plays a key role in supporting panelists by providing administrative and operational assistance. They ensure seamless case management and exceptional client experience while developing foundational case management skills.

This is a temporary position, expected to last 90 days.

What You'll Get To Do

• Ensure all case milestones are executed timely, maintaining high quality service across all tasks and client interactions
• Provides administrative support to assigned panelists, ensuring efficient case handling and timely follow-up
• Provide professional, courteous, and timely communication with clients as well as internal teams ensuring all inquiries, special requests, updates, and issues are addressed with accuracy, empathy, and efficiency
• Establish and manage cases ensuring accurate documentation, timely updates to case files, and seamless tracking throughout the case lifecycle
• Coordinates the preparation and distribution of panelist lists in response to arbitration filings or client requests
• Develop and maintain proficiency in case management software
• Manages the scheduling and coordination of hearings, conference calls, and other case-related activities, ensuring alignment with client and panelist availability
• Identify and recommend improvements in processes and procedures to enhance efficiency, client satisfaction, and overall service delivery
  
  

The Kind Of Teammate We’re Looking For

• Bachelor's Degree in Legal, Business or related field
• Minimum 4 years relevant experience in customer service, preferably with a prior knowledge of or experience working in the legal industry
• Strong verbal and written communication skills with the ability to convey complex information to clients and internal teams in a clear, concise and professional manner
• Skilled at managing multiple tasks and prioritizing independently
• Strong organizational skills including the ability to track deadlines, maintain organized documentation and coordinate schedules effectively
• Proficiency in ADR process and procedure, including mediation, arbitration and court reference matters
• Proven ability to collaborate with diverse stakeholders, manage conflict and maintain productive communication
• Proficiency in MS Office required
• Customer service oriented with strong interpersonal skills and the ability to communicate and interact effectively
• Dedicated professional with the ability to respond to requests promptly and accurately
• Must be detail oriented, organized, be able to multi-task and work under pressure to meet or exceed deadlines
• Proactive and motivated with strong problem solving and follow up skills
  
  

About Veritext

Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.

Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security (including HIPAA and PII compliance) ensures that Veritext clients have the best tools available and the confidence of working with the market leader.

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

About This Posting

Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.