What are the responsibilities and job description for the Commercial Lines Customer Service Representative position at Veritas Risk Management and Insurance Services?
Key Points
- The job is for a full-time Commercial Insurance Customer Service Representative
- It offers a long-term career path with opportunities for growth
- Responsibilities include customer service and sales support
- Preferred qualifications include insurance experience, strong communication skills, and Spanish-speaking ability, though not required. We will train the right candidate!
Job Overview
Veritas Risk Management and Insurance Services, located in Johnson City, TN, is seeking a full-time Commercial Insurance Client Service Representative. This position is ideal for those looking for a long-term career in insurance, with comprehensive training and development opportunities. This is not a commission-based position so employees are guaranteed a weekly paycheck, but there is an opportunity for higher earning potential based on growth and sales. Cold calling is not part of this position as sales are generated from incoming calls, upsells, account rounding and cross-selling. The salary will be based on experience and includes benefits like short and long-term disability insurance, life insurance and paid time off. Other benefits are negotiable.
Qualifications and Application
You’ll need excellent organizational and customer service skills and good verbal and written communication abilities. Experience in insurance is preferred but not required, and Spanish-speaking skills are a plus. To apply, submit your resume and cover letter to jenniferp@veritasrm.com
Core Values
- Veritas - We commit to honesty and accountability, speaking truth with compassion, and learning from every action to foster integrity.
- Relationships - We pledge to support one another, treat everyone with respect, see the good in people, give everyone the benefit of the doubt, and act with empathy and kindness.
- Ownership - We take full responsibility for our clients and our roles, aiming to solve issues efficiently while bringing joy and positivity to our work.
- Recognition - We celebrate each other's achievements and strengths, ensuring everyone feels valued and seen, strengthening our team spirit.
Detailed Job Description for Veritas Risk Management and Insurance Services
Introduction
Veritas Risk Management and Insurance Services, an independent insurance agency, is actively seeking a full-time Commercial Insurance Client Service Representative. With offices in Johnson City and Kingsport and serving Northeast Tennessee, Southwest Virginia, and surrounding areas, we are dedicated to helping clients identify and mitigate risks while providing comprehensive coverage options. With a commitment to honesty, integrity, excellent customer service, personalized attention, and competitive pricing. We foster a culture of learning and professional development, making it an ideal place for a long-term career in insurance. Check out our excellent reviews on Google and Facebook!
Responsibilities
- Providing exceptional customer service to commercial insurance clients, addressing inquiries and concerns promptly and professionally.
- Assisting in the sales process by preparing and presenting insurance proposals, quotes, and applications
- Ensuring client needs are met and appropriate coverage is provided.
- Building and maintaining strong relationships with clients to foster trust and loyalty.
- Participating in continuing education and professional development to enhance knowledge and skills.
To be considered for this position, candidates must meet the following minimum requirements:
- Strong customer service skills with the ability to build rapport with clients.
- Excellent communication skills, both verbal and written
- Ability to work in a fast-paced environment, managing multiple tasks and priorities efficiently.
- Must be detail-oriented and organized
- Strong work ethic and desire to learn and grow
- Ability to work as part of a team
Preferred qualifications
- Associate’s or bachelor’s degree in business, insurance, or a related field
- Experience in the insurance industry, particularly in commercial insurance
- Spanish-speaking skills