Head of Business Banking

Job Summary:

The Business Banking Sales Director provides strategic leadership directly overseeing a team of business banking relationship managers, including SBA and Healthcare Banking professionals. Owns sales strategy and execution for loans, deposits, treasury services, and new member growth, and is accountable for the division's loan balances, deposit balances, and treasury fee income, operating within the vision and strategic direction set by departmental leadership. Builds and maintains high-level relationships with business owners, CEOs, and CFOs across the Greater Hampton Roads market spanning to the Richmond region. This team works with companies who have annual revenues between one million and thirty million dollars.

Essential Functions, Duties, and Responsibilities:

Sales Strategy and Performance

• Develops and executes sales strategy for loans, deposits, treasury services, and new member growth, in alignment with the vision and strategic direction set by departmental leadership.
• Sets performance targets for the team and evaluates results against goals, implementing corrective action plans as needed.
• Builds and maintains relationships with business owners, CEOs, CFOs, and other executive-level stakeholders to drive new business development and deepen existing member relationships.

Team Leadership and Development

• Leads, coaches, and develops a team of business banking relationship managers, establishing individual performance expectations, providing ongoing feedback, and building career growth pathways that attract and retain top talent.
• Oversees hiring, onboarding, and ongoing training of business banking relationship managers.
• Promotes a culture of service excellence, collaboration, and accountability that reflects Langley's mission and core values, modeling trusted advisor behavior in every member and team interaction.

Credit and Risk

• Applies credit knowledge to evaluate and structure proposed loans, identifying deals that do not meet credit standards prior to submission for underwriting.
• Monitors market trends, competitor activity, and industry conditions across the SBA, healthcare, and business banking verticals to inform sales strategy.

Operations and Process Ownership

• Owns the configuration and optimization of CRM systems, origination tools, and reporting processes, partnering with vendors and internal technology teams to drive team productivity, pipeline discipline, and consistent call activity.
• Delivers regular performance reporting on loan balances, deposit balances, treasury fee income, and pipeline health to departmental leadership.
• Builds and maintains strategic partnerships with universities and community development organizations to expand the community banking presence.

Qualifications:

• Bachelor's degree required,
• Seven or more years of commercial or business banking experience required, including a demonstrated track record of originating and managing complex business relationships.
• Five or more years of direct leadership or sales management experience required, including building, managing, and developing high-performing banking teams.
• Strong credit knowledge required, including the ability to evaluate and structure loan opportunities; underwriting experience not required.
• Experience managing business relationships across SBA, healthcare, or government banking verticals preferred.
• Experience in cash management and treasury solutions preferred.
• Formal credit training, such as RMA, Moody's, CFI, or Omega, preferred.