What are the responsibilities and job description for the Reception/Activities Assistant position at Veritas Management Group?
The Center at Cordera, an 80-bed skilled nursing facility, is currently looking for a PRN/as needed Receptionist/Activities Assistant to join our Administrative and Activities teams.
Receptionist Job Duties
The primary purpose of the Receptionist is to be the central focal point of patient, family, and visitor services at the Center at Cordera and provide direct support to the employees of the Center by performing the following duties:
The primary purpose of the Activities Assistant is to aid in the implementation of programs and activities that are planned for patients. This includes recreational, social, intellectual, emotional, and spiritual programs. The Activities Assistant must possess excellent social skills and display genuine care and concern for patients by performing the following duties:
To perform these jobs successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Experience
Receptionist Job Duties
The primary purpose of the Receptionist is to be the central focal point of patient, family, and visitor services at the Center at Cordera and provide direct support to the employees of the Center by performing the following duties:
- Perform clerical duties such as answering phones; assisting patients, families, and visitors; and providing support related to confidential matters
- Comply with the HIPAA Privacy Rule and all company privacy regulations
- Greet visitors and direct to the appropriate location
- Exhibit tact and friendliness in situations with patients, family members, guests, and co-workers
- Display a positive and professional appearance and attitude through both actions and dress
- Order needed supplies
- Complete daily reports
- Prepare materials for other departments
- Take guest meal orders
- Process payments
- Maintain census information
- Attend and complete training and in-service sessions as assigned
- Follow all company policies and procedures for safety, sanitation, and infection prevention
- Assist with administrative duties as directed
The primary purpose of the Activities Assistant is to aid in the implementation of programs and activities that are planned for patients. This includes recreational, social, intellectual, emotional, and spiritual programs. The Activities Assistant must possess excellent social skills and display genuine care and concern for patients by performing the following duties:
- Invite and transport patients to group activities
- Host daily activities — both group and individual — as well as encourage patient participation
- Create and maintain an atmosphere of warm, personal interest in interactions with patients
- Meet with patients one-on-one and do individual, in-room activities as needed
- Encourage patient self-esteem by visiting and conversing with them on a regular basis
- Help patients with technological difficulties (using their room TV, the Activities computers/tablets, their room telephone, their own personal devices, etc.)
- Assist the Activities Director with assessments, care plans, and patient satisfaction surveys (as applicable)
- Chart attendance for completed activities both on paper and in the computer
- Decorate the common areas for special events and holidays as needed
- Ensure compliance and understanding of all regulations — federal, state, and company —regarding patients’ rights
- Comply with the HIPAA Privacy Rule and all company privacy regulations
- Exhibit tact and friendliness in situations with patients, family members, guests, and co-workers
- Display a positive and professional appearance and attitude through both actions and dress
- Attend and complete training and in-service sessions as assigned
- Keep Activities rooms clean, well-organized, and stocked with any applicable supplies
- Follow all company policies and procedures for safety, sanitation, and infection prevention
- Develop and maintain a good working rapport with other departments to ensure holistic support for patients
- Complete all other duties as assigned
- PRN/as needed
- 401(k)
- 401(k) matching
- 10 hour shift for Reception
- 5 hour shift for Activities Assistant
- Weekend and holiday availability required
- In person
To perform these jobs successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Experience
- A minimum of one year of experience in a healthcare setting
- Customer service experience
- Computer skills preferred
- Moderate to physical effort to lift/carry up to 25 lbs. may be necessary
- Pushing upwards of 200 pounds in a cart or wheelchair