Director of Operations

Job Type

Full-time

 Shift: 9:00 AM – 5:00 PM [EST], Monday through Friday 

Company Overview 

Veritas Legal Plan, Inc. is a client-focused legal plan company that partners with debt relief providers to support consumers facing unsecured debt litigation. Operating similarly to a legal protection or insurance-style service, Veritas helps ensure clients have access to legal support and guidance when creditors pursue legal action. 

Our team is driven by professionalism, compassion, accountability, and innovation. We believe that behind every account is a person navigating financial stress, and we are committed to creating a supportive experience for both our clients and employees. Through collaboration, operational excellence, and technology-driven solutions, Veritas Legal Plan fosters a fast-paced environment where team members are empowered to contribute ideas, grow professionally, and make a meaningful impact every day. 

Job Overview 

The Director of Operations is responsible for overseeing and optimizing the company’s operational infrastructure, strategic initiatives, and cross-departmental processes to ensure organizational efficiency, compliance, scalability, and long-term growth. This role works closely with executive leadership to develop and implement operational strategies, improve internal systems and automation, support risk management initiatives, and enhance overall company performance. The Director of Operations serves as a key leader in driving operational excellence, fostering interdepartmental collaboration, and maintaining alignment between business objectives, employee experience, and client service standards. 

What You'll Do 

• Direct the design and implementation of procedural strategies, plans, policies, and processes suggested by operational management and staff, to include the consistent revision of existing standards and work manuals 
• Fully responsible for all operational structures 
• Assessing and enhancing company positioning to guarantee company proficiency, market dominance, and brand positioning  
• Including internal and external risk management and recalibration  
• Overseeing proprietary CRM by working directly with operational leadership and contracted programmers to modify and improve company software to both simplify the employee experience, and continuously move towards internal and external automation 
• Head all special projects and requests for software improvements and/or updates 
• Collaborate with the Accounting Department to ensure cost-effective resource management and the periodic review of fee structures, payment processing procedures, and related operational system 
• Participate in regular meetings with executive leadership, including the Compliance Director, Business Developer, Chief Financial Officer, and Chief Executive Officer, to discuss strategic initiatives, partnerships, operational improvements, and departmental objectives 
• Work closely with Human Resources to ensure employee policies, work environment, safety, rules, benefits, payroll, departmental shifts, etc. continue to operate in the best interest of both the company and its staff 

Work Environment

Structured yet relaxed team environment focused on collaboration, accountability, and professionalism. Employees should maintain relaxed, business-casual attire.

NOTE: This job description is intended to outline the primary responsibilities of the role and is not intended to be an exhaustive list of duties. Responsibilities may evolve based on business needs and company growth.

Compensation 

Salary:

Up to $125,000 annually, depending on experience and qualifications. 

Benefits: 

• 401(k) with employer match  
• Health insurance  
• Dental insurance  
• Paid time off (PTO)  
• 7-10 Paid Holidays 
• Quarterly bonus opportunities based on company performance and profitability  
• 90-day introductory period 

What it takes:

Are you a tech-savvy operations leader who thrives in a fast-paced environment, enjoys building strong teams, and has a passion for creating efficient systems and processes? If so, you may be a great fit for our Director of Operations role. 

We are a growing legal services company seeking a proven, performance-driven operations professional with substantial experience in training, managing teams, and developing scalable policies and procedures in a thoughtful and strategic way. 

Experience within a professional services environment is strongly preferred, including law firms, financial services companies, the debt relief industry, or similar businesses that operate within structured compliance and risk-management frameworks. Candidates should have a demonstrated history of successfully managing direct reports within a growing organization and leading teams through operational growth and process improvement initiatives. 

The ideal candidate is results-oriented, accountable, and focused on creating measurable impact. Performance will be evaluated based on leadership, execution, operational effectiveness, and overall contribution to company growth and team development. 

We are looking for someone who already possesses the experience, confidence, and operational knowledge necessary to succeed in this role. This position is best suited for an established operations professional ready to lead, optimize, and grow alongside the company. 

Required qualifications include: 

• At least 4 years of full-time, substantial operations experience with progressively increasing responsibilities 
• Knowledge of the debt relief industry regulations and operational guidelines 
• At least basic to moderate knowledge of civil litigation process, verbiage, documents, and court system behavior  
• Knowledge of federal consumer protection rules and regulations savvy, including but not limited to FDCPA and TCPA is a must 
• Familiarity with legal terms, conditions, and language 
• At least 2 years of full-time experience supervising management staff 
• Bachelor’s degree in any related field 
• Project Management Professional (PMP) considered 
• MBA preferred 

Required Skills: 

• Ability to self-educate on industry and internal procedure and compliance 
• Well-versed in modern technology and software 
• Experience in strategic planning and execution 
• Skill in examining and re-engineering operations and procedures 
• Ability to communicate publicly and address groups 
• Ability to?develop and deliver presentations 
• Willingness to?work?a flexible schedule and travel 
• Excellent critical thinking, strategic decision-making, and sound judgment 

*Please note that Veritas Legal Plan, Inc participates in E-Verify according to state regulations.

Salary Description

• $125,000 per year