Dealer Services – Cancellations Specialist

Dealer Services – Cancellations Specialist

Veritas Global Protection is one of the fastest growing Vehicle Service Contract companies in the world. This growth has been fueled by innovation, creativity, flexibility and best in class customer service. Veritas is currently partnered with over 3,000 dealerships, including the largest dealer group in the world and continuing to expand. Our goal is to offer customers and clients peace of mind, worldwide.

Job Description:

The Cancellations Clerk is responsible for processing cancellation requests for vehicle service contracts with a focus on accuracy, compliance, and customer satisfaction. This role ensures that all cancellations are handled in accordance with provider guidelines, underwriting policies, and regulatory requirements. The ideal candidate is detail-oriented, customer-focused, and experienced in high-volume administrative processing. By leveraging superior problem-solving skills and a commitment to service excellence, the Cancellations Clerk ensures that customer commitments are fulfilled—strengthening the Veritas brand across the globe.

We are looking for someone with a real hunger and passion for leading a company to develop the best brand in the industry. Someone who thrives in an evolving, fast-paced work environment, working closely and collaboratively with the leadership their team members, vendors and sales, with a craving for understanding digital tools and trends within the automotive industry. An ideal candidate is focused on supporting the needs of our clients, is extremely self-motivated, and takes the initiative to solve any problem thrown their way.

Job Responsibilities:

· Process cancellation requests for vehicle service contracts from customers, dealers, or financial institutions.

· Verify contract details and eligibility, calculate pro-rated refunds, and ensure proper disbursement to appropriate parties.

· Maintain accuracy in contract system updates and ensure compliance with provider and state regulations.

· Serve as a single point of contact for all cancellation-related inquiries, ensuring clarity, professionalism, and timely resolution.

· Collaborate with internal teams including Accounting, Client Support, and Underwriting to streamline processing and resolve discrepancies.

· Communicate clearly and courteously with dealerships, lienholders, and customers regarding cancellation status, refund timelines, and next steps.

· Document all actions and maintain complete and organized records in line with audit and reporting standards.

· Proactively identify and escalate potential issues or inconsistencies in cancellations or contract data.

· Support process improvements to enhance efficiency, accuracy, and customer satisfaction.

Job Requirements:

· Professional appearance

· Able to build relationships with clients and coworkers

· Intermediate experience in Microsoft Office, mostly working in Excel

· Ability to learn quickly in a fast-paced environment

· Ability to achieve goals either independently or in a small group setting with a positive attitude

· Takes direction, proposes new ideas or processes and follows established guidelines

· Strong written and verbal communication abilities.

· Excellent organizational skills and attention to detail.

· Effectively present information and respond to questions from managers, clients and other teammates as needed

· Knowledge of vehicle service contracts, GAP coverage, and related cancellation regulations is preferred.

· Previous experience in an administrative, training, customer service, or technical role is preferred.

· At least 2 years of experience in data entry, customer service, call center, or similar is required.

Job Type: Full-time

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Physical Setting:

In Office (preferred) or Remote

Schedule:

8 hour shift

Day shift

Monday to Friday

Education:

High school or equivalent (Required)

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Phoenix, AZ 85012

Salary : $22 - $25