6296 - Lab IT Support Specialist / Senior IS Engineer

Description

Verista’s 500 experts team up with the world’s most recognizable brands in the life science industry to solve their business needs. The nature of our business is to empower growth and innovation within the scientific community and to help researchers, organizations, and companies solve some of the world’s most pressing healthcare challenges. Verista provides innovative solutions and services that empower informed decision-making and are the result of our significant investment in our people and our capabilities.

Our ability to grow is driven by world-class people who thrive in a team environment and share our mission to enable life sciences clients to improve lives. Our talented and dedicated professionals are committed to making an impact every day.

Company Culture Guidelines & Values:

• We empower and support our colleagues
• We commit to client success at every turn
• We have the courage to do the right thing
• We encourage an inclusive environment where our colleagues feel respected, engaged, and challenged.
• We constantly acquire new skills and learn from our experiences to enhance our collective expertise
  
  

We are seeking a hands-on Lab IT Support Specialist to support scientific and laboratory IT systems within a fast-paced, regulated life sciences environment. This individual will play a critical role in ensuring the reliability, connectivity, and performance of lab instrumentation and supporting IT infrastructure.

This is a fully onsite role (5 days/week) based in Cambridge, MA, requiring strong collaboration with scientists, lab personnel, and cross-functional IT teams.

Lab IT Support Specialist Responsibilities:

Lab IT & Instrument Support

• Provide day-to-day support for standalone and client/server-based scientific instruments
• Troubleshoot and maintain instrument-to-PC connectivity, including serial, USB, and network-based connections
• Support instrument software installations, upgrades, and configurations
• Partner with lab users to resolve technical issues impacting workflows and data integrity
  
  

Infrastructure & Systems Support

• Administer and support Windows Server environments
• Manage and troubleshoot Active Directory integrations, including user access and permissions
• Perform basic network troubleshooting, including DNS resolution, port connectivity, and firewall-related issues
• Support and execute backup and restore processes to ensure data integrity and system recovery
  
  

Application & Lab Systems Support

• Provide support for common lab applications such as Unicorn, ChemDraw/ChemOffice, and similar scientific software
• Assist with configuration, troubleshooting, and user support for lab systems and applications
• Collaborate with validation, QA, and IT teams to ensure systems remain compliant with internal standards and regulatory expectations
  
  

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Life Sciences, or related field (or equivalent experience)
• Experience supporting lab environments and scientific instrumentation
• Strong knowledge of:
• Windows Server administration
• Active Directory
• Basic networking (DNS, ports, firewalls)
• Experience with instrument connectivity and troubleshooting
• Familiarity with backup and recovery processes
• Strong problem-solving skills and ability to work independently in a fast-paced environment
• Excellent communication skills with the ability to support both technical and non-technical stakeholders
  

For US geography, the salary range for this position is shown below. The actual salary is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs, market demand, and competitive market practice. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This salary range is subject to change and may be modified in the future.*Verista is an equal opportunity employer.

National (US) Range: $87,780 USD - $113,500 USD

Benefits

Why Choose Verista?

• High growth potential and fast-paced organization with a people-focused culture
• Competitive pay plus performance-based incentive programs
• Company-paid Life, Short-Term, and Long-Term Disability Insurance.
• Medical, Dental & Vision insurances
• FSA, DCARE, Commuter Benefits
• Supplemental Life, Hospital, Critical Illness and Legal Insurance
• Health Savings Account
• 401(k) Retirement Plan (Employer Matching benefit)
• Paid Time Off (Rollover Option) and Holidays
• As Needed Sick Time
• Tuition Reimbursement
• Team Social Activities (We have fun!)
• Employee Recognition
• Employee Referral Program
• Paid Parental Leave and Bereavement
  
  

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For more information about our company, please visit us at Verista.com