What are the responsibilities and job description for the Help Desk Technician position at Verigent?
Job Title: Helpdesk Technician
Location: Long Island City, NY
Position Type: 6 month contract-to-hire
Pay Range: $27-32/hr. (negotiable based on experience)
Summary:
Verigent's client is seeking a focused, hard-working, and organized Helpdesk Technician to join their IT team. The ideal candidate is proactive, team-oriented, and has a strong sense of urgency. This role requires someone who takes initiative and can manage a variety of technical tasks, support duties, and ongoing projects with minimal supervision.
Responsibilities:
• Serve as the initial point of contact for users requesting IT support; log, triage, and assign tickets appropriately.
• Support end-users by troubleshooting hardware, software, and connectivity issues across Windows and Microsoft 365 environments.
• Maintain Active Directory and Exchange accounts, including user creation, group assignments, and updates.
• Track and manage IT assets, including ordering hardware/software, processing shipments, maintaining license compliance, and updating inventory records.
• Configure and support mobile devices and ensure proper connectivity for users.
• Manage user accounts and extension assignments in the VoIP phone system.
• Assist with installing and upgrading network devices, end-user equipment, and software applications.
• Perform other related tasks and project-based work as assigned.
Qualifications:
• 3-5 years of full-time experience in a technical support or IT-related role.
• Strong organizational and troubleshooting skills with the ability to prioritize and manage time effectively.
• Comfortable working independently and collaboratively in a fast-paced, user-focused environment.
• Ability to explain technical concepts clearly and professionally to non-technical staff.
• Hands-on experience with Microsoft 365 Admin Center, Active Directory, Exchange, and various Windows OS.
• Physical ability to lift and move IT equipment without assistance.
• Excellent written and verbal communication skills.
• Work hours are Monday through Friday, 7am-4pm.
• On-call and overtime availability may be required as needed.
Salary : $27 - $32