Field Service Technician

Job Title: Field Service Technician

Location: Greater Binghamton, NY (company vehicle provided)

Position Type: Full-Time, Direct Hire

Salary Range: $58-65,000 (or higher/negotiable based on experience)

Summary:

The Field Service Technician will support the installation, maintenance, troubleshooting, and replacement of network and technology infrastructure at customer locations. This position is ideal for a technically minded individual with experience in networking, data centers, telecommunications, structured cabling, or IT field services.

Responsibilities:

• Install, rack, stack, mount, replace, and troubleshoot routers, switches, wireless access points, servers, and other network equipment.

• Perform hands-on installation, maintenance, and break/fix support for data center and network infrastructure.

• Assist with network equipment cutovers, migrations, and deployments.

• Provide physical Smart Hands support to remote network engineers and technical teams.

• Perform circuit extensions, structured cabling, cable pulling/termination, and connectivity troubleshooting.

• Install and support telephony equipment, circuits, VoIP systems, and related hardware.

• Support retail technology systems including POS, digital signage, and video surveillance equipment.

• Conduct site surveys and audits to document equipment, cabling, power, and installation requirements.

• Install and support LEO satellite and fixed wireless equipment, including antennas, cabling, and related hardware.

• Use cable testers, hand tools, power tools, and other equipment to complete installations and troubleshoot connectivity.

• Complete job documentation, photos, test results, ticket updates, and other required deliverables accurately and on time.

• Maintain assigned vehicle, tools, equipment, and inventory.

• Work independently at customer sites while coordinating with remote technical resources.

Qualifications:

• Experience in networking, IT field service, telecommunications, data centers, structured cabling, electronics, or a related technical field preferred.

• Working knowledge of networking hardware and basic network topologies.

• Familiarity with Cisco routers and switches and basic Cisco CLI is a plus.

• Understanding of VoIP, PBX, or other telephony systems.

• Experience installing and troubleshooting routers, switches, WAPs, servers, and other IT/network hardware.

• Basic understanding of circuits, demarcation points, circuit extensions, and connectivity troubleshooting.

• Familiarity with structured cabling standards and the ability to pull and terminate cabling.

• Comfortable using hand and power tools.

• Proficiency with Microsoft Word and Excel.

• Strong troubleshooting, documentation, communication, and customer service skills.

• Ability to work independently and travel extensively, including assignments several hours from home.

• Valid driver's license with a good driving record.