Onboarding & Order Operations Analyst

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

The Onboarding & Order Operations Analyst is responsible for managing end-to-end customer onboarding, order administration, and subscription contract processes. This role ensures accurate and compliant order processing while delivering a high standard of customer service. The Analyst serves as a key liaison between Sales, Customer Support, Finance, and Operations, supporting both routine and complex order and onboarding scenarios.

• Process high-volume customer orders from purchase order receipt through fulfillment, ensuring compliance with internal guidelines and accuracy across all order components.
• Manage customer onboarding processes, including collecting required documentation and ensuring compliance with regulatory and business standards.
• Administer and update recurring subscription contracts in the global ERP system.
• Coordinate with internal and external stakeholders (Sales, Support, Finance, Warehouse, and Customers) to resolve order-related queries, shipping issues, credits, and disputes.
• Support rollout projects and special initiatives with administrative coordination and documentation.
• Continuously adapt and contribute to improving workflows, process automation, and system enhancements.
• Maintain thorough and organized customer files and order records.
• Deliver exceptional customer service through professional written and verbal communication.
• Provide guidance and issue resolution for escalated sales support inquiries.
• Ensure timely and accurate follow-up on all orders and account-related matters.

• Strong customer service and communication skills, both verbal and written.
• Proven experience in order processing, customer onboarding, or sales operations in a fast-paced environment.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word); familiarity with SharePoint and Oracle is a plus.
• Ability to multitask, prioritize, and work under tight deadlines with high attention to detail.
• Comfortable working independently and as part of a collaborative team.
• Excellent problem-solving, analytical, and organizational skills.
• Experience with ERP systems and process automation initiatives is preferred.
• Bilingual skills are a plus but not required.

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.