What are the responsibilities and job description for the Datacenter Server Support Engineer position at Veridian Tech Solutions, Inc.?
Job Title:- Datacenter Server Support Engineer
Location:- Burlington, VT
Duration:-Full-Time
Job Description
In the assigned Job Role of Technology Consultant 1, your Area Of Responsibility will be as below:
⦁ Assist in conducting targeted interviews and workshops to capture user needs, and ensure accurate documentation of stakeholder requirements
⦁ Participate in design discussions to capture software specifications, and aid in creation of process documentation.
⦁ Develop, refine, and document code for new software applications, following detailed design specifications to meet user requirements
⦁ Execute test plans, analyse outcomes, and report defects to the development team, to facilitate enhancement of software performance
⦁ Support the integration of new software features, facilitating smooth transitions within the existing system infrastructure
⦁ Monitor and troubleshoot live applications, ensuring prompt resolution of issues and creation of comprehensive documentation for ongoing system maintenance
⦁ Systematically document coding practices, testing methodologies, and technical solutions, thereby enriching team's knowledge repository
Your contribution to the team:
⦁ An agile mindset with effective communication and problem-solving skills.
⦁ The ability to work on majority of the areas as part of SDLC lifecycle
⦁ Passion for innovating solutions that drive progress and meet future challenges.
⦁ A proactive approach to monitoring and resolving production issues before they escalate.
⦁ Commitment to continuous learning, knowledge sharing, and fostering team development
Required Skill and Experience
• Hands on experience on Physical Server Hardware Installation, Maintenance, and Troubleshooting.
• Physical Server Installation: Unpacking, inspecting, and mounting HPE ProLiant, Synergy, or Apollo servers into racks.
• Break-Fix Support: Diagnosing and replacing faulty hardware components (e.g., hard drives, memory, power supplies, system boards).
• Cabling: Managing physical cabling, including structured copper and fiber optic connections for networking and storage.
• Firmware Management: Applying firmware updates and BIOS upgrades to maintain system stability.
• OS Deployment: Installing and configuring Windows Server, Linux, or VMware ESXi operating systems.
• System Configuration: Configuring server management interfaces such as HPE Integrated Lights-Out (iLO) and OneView.
• Proactive Monitoring: Monitoring server health, performance, and capacity to prevent incidents.
• Incident Management: Responding to, documenting, and resolving technical service requests and tickets (e.g., in ServiceNow).
• Reporting: Maintaining detailed records of maintenance, configuration changes, and asset information.
• Technical Documentation: Contributing to internal knowledge bases (KBA) and developing troubleshooting guides.
• Customer Communication: Providing clear, professional updates to clients regarding technical issues and, in some cases, mentoring junior team members.
Preferred Skill and Experience
• Good Communication and Analytical skills.
• Must have right attitude and customer centric approach.
• Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW).
• Experience and desire to work in a Global delivery environment