What are the responsibilities and job description for the QRV Team Lead position at Verida Inc?
Location: Fayetteville AR
SUMMARY: The Assistant Fleet/Quick Response Vehicle (QRV) Team Lead assists the Fleet Supervisor with daily tasks needed to ensure the needs of the department are met under current policies and procedures.
ESSENTIAL FUNCTIONS
- Assist drivers with trip assignments, recovery trips, directions, member contact information, concerns, and any issues related to transporting members.
- Serve as a secondary point of contact (POC) related to QRV trips for all departments.
- Work with Fleet Supervisor to ensure all maintenance and repairs of vehicles are completed.
- Ensure vehicles are equipped with all necessary safety equipment and supplies.
- Monitor driver and trip status through the use of communication with driver and members, GPS tracking software, periodic ride-along evaluations, etc. as needed to ensure safe and timely transportation.
- Investigate and prepare reports on all accidents/incidents per process and requested timeframe with supervisor oversight.
- Recommend process improvements.
- Promote a culture of safety.
- Assist with regular driver safety meetings.
- Other duties as assigned.
REQUIRED QUALIFICATIONS
- EMS or NEMT experience preferred.
- Clean pre-employment screenings: driving record (MVR), background check, and drug screen.
- Ability to observe and understand business processes ensuring processes are documented accurately
- Able to handle highly confidential and sensitive information
- Must adhere to HIPAA standards
- Must be able to provide positive reinforcement to the team and positively encourage the team in all aspects
- Ability to work extended hours when the workload necessitates. It could include weekends, evenings, and holidays.
- Professional appearance
- Positive attitude
- Ability to handle fast-paced and high-stress situations
- Basic reading, writing, and arithmetic skills
- Strong organizational skills, including time management and follow-up
- Excellent interpersonal, communication, and leadership skills
- Ability to sit or stand for long periods
- Other physical activities required to complete assigned duties
PREFERRED QUALIFICATIONS
- High school diploma or equivalent
- Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint)
- 2 or more years of Transportation / Dispatch management experience
- Experience with GPS tracking system
- Experience in EMS management i.e. dispatching, routing, fleet management