Provider Relations Manager (WI)

SUMMARY    

Responsible for building and maintaining the provider network for a specific region and/or state. Maintenance of the current network to include oversight of appropriate transportation types and volume of assigned trips for providers. 

Position contingent upon award of contract.

POSITION LOCATION IS ON-SITE IN MADISON, WI.

ESSENTIAL FUNCTIONS

• Recruit new Providers to Verida network via various methods including face-to-face meetings, email and other marketing strategies
• Build and maintain relationships with new and existing Providers acting as a subject matter expert on building a successful Provider business
• Educate Providers on how to be a successful providers within Verida network
• Work with Providers on their financials to help them maintain profitability
• Understand the claims process and be able to guide providers through the process when necessary 
• Negotiate with Providers to obtain fair contracted rates for both Verida and Provider 
• Provide feedback to Providers on how to be more efficient with their fleet and trip routing
• Provide orientation, onboarding and training for new and existing NEMT Providers according to contract requirements
• Establish and maintain a positive working relationship with NEMT Providers 
• Coordinate NEMT Provider application, credentialing, and implementation
• Work in conjunction with the Compliance Team to ensure Providers meet and maintain all requirements
• Work with Dispatcher Supervisor to ensure assigned appropriate trip volume according to demand and performance 
• Create reports to determine additional Provider needs for the network and to determine how the current network is performing 
• Travel required up to 50%
• Facilitate Provider town hall meetings 
• Other duties as assigned

 QUALIFICATIONS REQUIRED

• 3 years of supervisory/management experience, as well as vendor/contract management experience.
• Must have excellent written and verbal communication skills 
• Must have strong analytical skills and pay attention to details with the ability to juggle multiple competing priorities in a demanding environment, with excellent time management skills
• Self-motivated/self-starter, can take initiative, can work independently without supervision and can step in to support other department initiatives; Can work well under pressure
• Demonstrates commitment and accountability and is self-confident in executing responsibilities, excellent corporate work ethics 
• Must be able to provide positive reinforcement to the team and encourage the team in a positive manner in all aspects. 
• Must have a high level of interpersonal skills to handle sensitive and confidential situations
• High-level proficiency in Microsoft Word and Excel
• Ability to work in an ever-changing dynamic environment where priorities change 
• Must be flexible
• Professional appearance and positive attitude
• Must have a clean driving record
• A military and/or EMS background is a plus
• Must pass a credit check  

MINIMUM REQUIRED EDUCATION (PREFERRED) 

• Bachelor's degree (B. A.) from a four-year College or University or equivalent combination of education and experience.