Compliance Officer

Location: TENNESSEE

SUMMARY:

The Compliance Officer ensures inspections, reporting, and Officer related field and administrative processes are being performed as directed. Inspects provider motor vehicles for compliance with statutory regulations by performing the following duties. Serves as Instructor or Facilitator for Driver Training. Acts as a liaison in the field for contractual requirements, while engaging providers and drivers.

ESSENTIAL FUNCTIONS:

Reviews upcoming expiration inspection reports statewide.

• Reviews employer records to determine the accidents, traffic violations, and medical information are recorded according to federal and state regulations. Interprets applicable regulations and suggests methods of self-inspection to accomplish voluntary compliance with the code.
• Inspects vehicle systems such as lights, brakes, tires, directional signals, exhaust systems, and warning devices to detect excessive wear or malfunction. Measures interior and exterior noise levels. Measures efficiency of emission control devices.
• Computes and records weight or utilizes portable scale to determine gross weight and distribution of load over axles.
• Reviews vehicle log to verify driver has not exceeded allowable driving hours required permits and licenses are displayed.
• Declares vehicle or driver out-of-service for violation of intrastate interstate commerce regulations.
• Accompanies providers to observe conduct and observance with safety precautions.
• Leads class for Non-Emergency Medical Transportation (NEMT) Provider training according to contractual guidelines and Verida established curriculum. Assures that all NEMT Providers are appropriately trained and operating within compliance of all vehicles, drivers, and contractual requirements.
• Follows all Verida policies and procedures
• Regular and predictable attendance
• Report and communicate with management to resolve issues
• Ability to problem solve and enact critical thinking skills to find resolutions while in the field
• The ability to act independently and as part of the compliance team.
• Frequent travel, including overnight travel required
• Works nights and weekends to meet business needs
• Conduct Passenger Assistance Safety and Sensitivity “PASS” driver training class as needed.
• Conduct Basic First Aid and CPR training.
• Conduct Defensive Driving training.
• Recommends best practices and facilitates remedial training, as needed, to ensure safe and timely transportation.
• Investigates and prepare reports on all accidents/incidents as directed.

• Maintains a culture of safety including assisting with regularly scheduled safety/training meetings, observations, and evaluations.

• Reports performance concerns of drivers to management for proper resolution.
• Champion for NetNotes and driver portal. Provide IT feedback and recommendations for product development
• Available to answer calls and address fleet/training issues after hours and on weekends.
• Serve as a point-of-contact related to inspections and training to all departments.
• Ensures all provider vehicle requirements are met and documentation is up to date.

QUALIFICATIONS REQUIRED:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

• Ability to become a Certified Passenger Assistance Safety and Sensitivity (“PASS”) instructor within three months of hire date.
• Ability to become a Basic First Aid and CPR instructor
• Ability to become a Certified Defensive Driver Instructor.
• Ability to observe and understand business processes ensuring processes are documented accurately
• Able to handle highly confidential and sensitive information
• Ability to work extended hours when the workload necessitates. This could include weekends, evenings, and holidays.
• Ability to travel as needed.
• Ability to handle fast-paced and high-stress situations
• Basic reading, writing, and arithmetic skills
• Strong organizational skills, including time management and follow-up
• Excellent interpersonal, communication, and leadership skills
• Clean motor vehicle driving history as defined by the governing contract.
• Ability to sit or stand for long periods of time
• Other physical activities required to successfully complete assigned duties

PREFERRED QUALIFICATIONS

• Associate degree from an accredited college or university and/or commensurate experience in the areas of fleet management, training, or compliance
• Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint)
• 1-Year training experience. Including hands-on and classroom setting

PHYSICAL RESPONSIBILITIES:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job follows: regularly required to stand, walk, sit reach with hands and arms, climb and balance, stoop, kneel, crouch, and crawl. The employee must be able to lift and/or move more than 50 pounds.