Receptionist

At Vericel Corporation, we are pioneers in advanced cell therapies for sports medicine and severe burn care, transforming patient lives through cutting-edge regenerative medicine. Our commitment to innovation, patient-centered focus, and scientific excellence drives us to develop groundbreaking treatments including MACI (knee cartilage repair), Epicel and Nexobrid (burn care). 

Position Summary

The Receptionist role is the first point of contact for employees and visitors, the face of the company, and as such displays a professional, positive, energic and helpful demeanor. Situated at the Front Desk of Vericel’s new state of the art location, this role will provide exceptional reception and administrative support to employees, outside visitors, vendors, and clients.

Schedule: This position is in-office Monday-Friday in our Burlington office.

Key Responsibilities

• Oversee all front desk activities; greet visitors to the site with a friendly and professional demeanor and notify staff of arrivals.
• Work with leaders to ensure there is always coverage at the front desk.
• Collaborate with building safety and security staff to provide employees appropriate guidance or direct visitors upon arrival.
• Answer Vericel’s main phone line and cell number to direct callers to appropriate departments.
• Serve as main point of contact to employees for facility related administrative needs, etc. Point of contact for ‘FDA’ conference room.
• Maintain the facility communications via monitors throughout the facility with direction from leadership.
• Field emergency calls from within the site according to established protocol in collaboration with EHS.
• Sort and distribute incoming mail or packages as needed.
• Work with facilities team to manage kitchen and office supplies. Proactively manage proper inventory and costs accordingly.
• Coordinate and manage sitewide or large food deliveries to building.
• Support administrative requirements related to employee engagement events at that location.
• Monitor and respond to ‘reception’ email requests.
• Support HR creating a seamless candidate and new hire experience, via interview activities, onboarding processes, first day guidance, name tags, badges, etc. as needed.
• Other administrative responsibilities as required.
  
  

Qualifications

• High school diploma or equivalent required with 3- 4 years’ experience in customer-facing role or college degree with 0 – 2 years’ experience in customer-facing role.
• Ability to multitask.
• Experience with Microsoft Office 365.
• Excellent customer service and written/verbal communication skills.
• Experience in a professional office environment.
• Travel and expense experience desired.
• Coordination of large group or companywide events/meetings is a plus.
• Ability to sit for an extended period of time.
• Ability to occasionally lift up to 25 pounds.
  
  

Why Vericel?

• Cutting-Edge Science: Work with a leading regenerative medicine product that is transforming patient care.
• Career Growth: Be a part of a growing organization with opportunities to expand your impact.
• Collaborative Culture: Work alongside a team of dedicated professionals who are passionate about improving lives.
  
  

The hourly wage range Vericel reasonably and in good faith expects to pay for this position at the time of this posting is $29-$34 per hour.

The actual salary offered will be determined based on factors such as the candidate’s qualifications, experience, and skills. Bonus, incentive pay, equity and benefits may be provided in addition to the base compensation listed above.

In accordance with Massachusetts law, Vericel provides the pay range that it reasonably and in good faith expects to pay for a particular and specific employment position at the time of posting or offer. This range is subject to change based on business needs, market conditions, and individual qualifications. Employees and applicants may request the pay range for their position or for a position to which they are applying. Retaliation for making such a request is strictly prohibited.

EEO Statement

All applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, sexual orientation, gender identity, or protected veteran status and will receive consideration for employment and will not be discriminated against on the basis of disability. Vericel Corporation is an Equal Opportunity/Affirmative Action Employer.

Vericel Corporation is VEVRAA federal contractor and desires priority referrals of protected veterans for job openings at all locations within the state.