What are the responsibilities and job description for the IT Support Engineer I - Manufacturing Plant/Contact Center ONSITE position at Vericast?
Company Description
Vericast is the financial institution (FI) performance partner. We help banks and credit unions drive growth, improve efficiency, increase engagement and navigate change through the power of data, technology and people. Our advanced analytics, data-driven insights and integrated solution set enable better execution with agility, precision and scale. That’s why thousands of financial institutions look to Vericast and our 150 years of financial services expertise to help them achieve more.
Job Description
An IT Support Engineer 1 is a problem solver responsible for supporting and maintaining systems, processes, and operations that enable business capabilities. This role provides hands-on end-user, application, and hardware support to ensure consistent and reliable technology performance.
Key Duties / Responsibilities
Education & Knowledge Required
Salary range: $$66,000 - $70,000 Shift Differential $5,000 Annually
2nd Shift (2 pm to 10:30 pm). Extended hours and on-call responsibilities are required.
Applications will be accepted until the posted deadline Tuesday, June 30th, 2026 or until a sufficient candidate pool has been identified
All team members are responsible for demonstrating the company's Core Values at all times and for using Performance Excellence principles to continuously improve effectiveness, efficiency, products, and services. This includes, but is not limited to, participating on improvement teams, recommending and implementing improvement ideas, and participating in training and other activities to keep up to date on processes, information, etc.
All team members are responsible for supporting and complying with internal and external audits, to include providing information, performing assigned tasks to ensure compliance, and preparing and maintaining evidence that key duties identified as internal controls have been performed.
All team members are responsible for supporting and complying with safety and security policies to promote a healthy working environment.
Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401K matching and flexible PTO. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!
At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at talentacquisition@vericast.com To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Vericast is the financial institution (FI) performance partner. We help banks and credit unions drive growth, improve efficiency, increase engagement and navigate change through the power of data, technology and people. Our advanced analytics, data-driven insights and integrated solution set enable better execution with agility, precision and scale. That’s why thousands of financial institutions look to Vericast and our 150 years of financial services expertise to help them achieve more.
Job Description
An IT Support Engineer 1 is a problem solver responsible for supporting and maintaining systems, processes, and operations that enable business capabilities. This role provides hands-on end-user, application, and hardware support to ensure consistent and reliable technology performance.
Key Duties / Responsibilities
- Delivers assigned work on time and leads task execution across functional and cross-functional teams.
- Participates in and leads initiatives, ensuring deliverables meet quality standards and deadlines.
- Develops, tests, and supports systems, applications, and reporting solutions.
- Performs system updates, patching, and ongoing maintenance activities.
- Troubleshoots hardware, software, and application issues to ensure operational reliability.
- Estimates effort for application and component-level work.
- Collaborates with vendors and contractors on hardware and software development, testing, and deployment.
- Manages end-user requests through ticketing systems, including tracking and resolution.
- Provides required on-call support and participates in off-hours deployments and maintenance as required.
- Operates effectively under deadlines and high workload conditions.
- Mentors and supports less experienced internal customers and team members when needed.
Education & Knowledge Required
- Bachelor’s degree or equivalent work experience (required)
- A certifications (preferred but not required)
- Experience supporting desktop and laptop hardware, Windows Server, Active Directory, application and OS patching, hardware, and software break-fix, and troubleshooting various internal applications and hardware.
- Technically proficient in application/component or system; may act as an internal consultant.
- Operating systems: Windows Systems with limited exposure to Linux environments
- Ability to create and document standards and procedures.
- Strong ability to analyze failures and prioritize resolution efforts.
- Ability to support users and systems in a fast-paced, changing environment.
- Maintain a positive attitude in all situations.
- Flexibility to meet customer needs or project goals.
- Basic scripting knowledge (PowerShell or similar)
- Understanding of security best practices (patching, endpoint protection, least privilege)
- Ability to work 2nd Shift (2 pm to 10:30 pm); extended hours and on-call responsibilities are required.
- To perform the duties of this job, you will be required to be onsite.
Salary range: $$66,000 - $70,000 Shift Differential $5,000 Annually
2nd Shift (2 pm to 10:30 pm). Extended hours and on-call responsibilities are required.
Applications will be accepted until the posted deadline Tuesday, June 30th, 2026 or until a sufficient candidate pool has been identified
All team members are responsible for demonstrating the company's Core Values at all times and for using Performance Excellence principles to continuously improve effectiveness, efficiency, products, and services. This includes, but is not limited to, participating on improvement teams, recommending and implementing improvement ideas, and participating in training and other activities to keep up to date on processes, information, etc.
All team members are responsible for supporting and complying with internal and external audits, to include providing information, performing assigned tasks to ensure compliance, and preparing and maintaining evidence that key duties identified as internal controls have been performed.
All team members are responsible for supporting and complying with safety and security policies to promote a healthy working environment.
Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401K matching and flexible PTO. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!
At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at talentacquisition@vericast.com To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Salary : $66,000 - $70,000