What are the responsibilities and job description for the Field Technician - I position at Verge IT?
Job Overview
We are seeking a motivated and detail-oriented Field Technician - I to join our dynamic team! In this role, you will be the frontline expert responsible for installing, maintaining, and troubleshooting . Your energetic approach and technical skills will ensure seamless connectivity for our clients, supporting vital services such as fiber optic communication, network infrastructure, and telephony systems. This position offers an exciting opportunity to develop your technical expertise while making a tangible impact on our customers’ connectivity experience.
Duties
- Provide outstanding customer support assistance via phone and email in Windows 10/11.
- Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.
- Meet SLAs in a high volume work environment and the main CDC campus.
- Utilize solid MS Office 365 Outlook
- Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
- Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
- Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices.
WHAT YOU’LL NEED TO SUCCEED
- IT related experience troubleshooting hardware and software, and connectivity issues.
- IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 11/Office 365.
- Familiarity with a high paced SLA driven environment
- Experience troubleshooting Windows 11, MS Office 365 Outlook.
- Experience configuring MAC desktops and Laptops
- Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN(Zscaler).
- Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac.
- Knowledge of a Ticketing System.
- High School Diploma
Qualifications
- 2 years of Active Directory, (AD), Computer Hardware, Software Installations, Technical Support, Virtual Private Networks (VPN)
- High School Diploma or GED
Pay: $15.00 - $20.00 per hour
Work Location: In person
Salary : $15 - $20