General Manager

The General Manager is responsible for leading all aspects of a high-volume Quick Service Restaurant (QSR) located inside Miami International Airport. This role drives sales growth, ensures operational excellence, maintains strict airport and food safety compliance, and develops a high-performing team to deliver fast, friendly, and consistent service to travelers from around the world. Key Responsibilities Operations & Execution: -Oversee daily QSR operations in a fast-paced airport environment. -Ensure speed of service, order accuracy, food quality, and cleanliness standards are consistently met. -Manage food production, prep levels, and peak travel rush execution. -Monitor inventory, food cost, waste, and ordering to maintain profitability. -Ensure compliance with brand standards and airport authority regulations. Financial Management: Own and manage full P&L responsibility. -Control labor costs through effective scheduling based on passenger flow and sales forecasts. -Analyze sales trends and implement local marketing or upselling initiatives to drive revenue. -Meet or exceed sales, labor, and food cost targets. Leadership & Staffing: -Recruit, hire, and train management and crew members. -Build and maintain a strong bench for shift leadership coverage. -Coach team members on service standards, food safety, and efficiency. -Create a positive, accountable, and team-oriented culture. -Manage performance, conduct evaluations, and address employee relations issues. Guest Experience: -Deliver fast, friendly, and efficient service to domestic and international travelers. -Resolve guest complaints quickly and professionally. -Maintain high guest satisfaction scores and brand reputation. Compliance & Safety: -Maintain strict adherence to food safety standards and local health regulations. -Ensure compliance with TSA, airport security requirements, and badging protocols. -Enforce safety procedures to reduce workplace incidents. Qualifications: -5 years of QSR or high-volume restaurant management experience. -Proven track record managing $2M annual revenue preferred. -Strong knowledge of food cost, labor management, and inventory controls. -Experience leading large teams. -Ability to work flexible hours including early mornings, late nights, weekends, and holidays. -Must be eligible to obtain airport security clearance. Key Competencies: -High-energy, hands-on leadership style -Strong operational execution skills -Results-driven and financially accountable -Excellent communication and coaching abilities -Bilingual (English/Spanish) strongly preferred Physical Requirements: -Stand for extended periods -Lift up to 50 lbs -Work in a secure, high-traffic airport environment

Requirements/Responsibilities
The General Manager is responsible for leading all aspects of a high-volume Quick Service Restaurant (QSR) located inside Miami International Airport. This role drives sales growth, ensures operational excellence, maintains strict airport and food safety compliance, and develops a high-performing team to deliver fast, friendly, and consistent service to travelers from around the world. Key Responsibilities Operations & Execution: -Oversee daily QSR operations in a fast-paced airport environment. -Ensure speed of service, order accuracy, food quality, and cleanliness standards are consistently met. -Manage food production, prep levels, and peak travel rush execution. -Monitor inventory, food cost, waste, and ordering to maintain profitability. -Ensure compliance with brand standards and airport authority regulations. Financial Management: Own and manage full P&L responsibility. -Control labor costs through effective scheduling based on passenger flow and sales forecasts. -Analyze sales trends and implement local marketing or upselling initiatives to drive revenue. -Meet or exceed sales, labor, and food cost targets. Leadership & Staffing: -Recruit, hire, and train management and crew members. -Build and maintain a strong bench for shift leadership coverage. -Coach team members on service standards, food safety, and efficiency. -Create a positive, accountable, and team-oriented culture. -Manage performance, conduct evaluations, and address employee relations issues. Guest Experience: -Deliver fast, friendly, and efficient service to domestic and international travelers. -Resolve guest complaints quickly and professionally. -Maintain high guest satisfaction scores and brand reputation. Compliance & Safety: -Maintain strict adherence to food safety standards and local health regulations. -Ensure compliance with TSA, airport security requirements, and badging protocols. -Enforce safety procedures to reduce workplace incidents. Qualifications: -5 years of QSR or high-volume restaurant management experience. -Proven track record managing $2M annual revenue preferred. -Strong knowledge of food cost, labor management, and inventory controls. -Experience leading large teams. -Ability to work flexible hours including early mornings, late nights, weekends, and holidays. -Must be eligible to obtain airport security clearance. Key Competencies: -High-energy, hands-on leadership style -Strong operational execution skills -Results-driven and financially accountable -Excellent communication and coaching abilities -Bilingual (English/Spanish) strongly preferred Physical Requirements: -Stand for extended periods -Lift up to 50 lbs -Work in a secure, high-traffic airport environment

Salary : $65,000 - $80,000