Director of Client Services & Growth

The Director of Client Services & Growth (DCG) is a senior leader focused on driving business development and growth by expanding client partnerships and securing new opportunities. The DCG provides high-level oversight of key client relationships and long-term strategies, ensuring profitability and managing complex deliverables. The role requires strong organizational and problem-solving skills. The DCG manages the Account Team, guiding, strategy, effective execution, campaign development, and business analysis. A passionate, independent, problem-solving leader, the DCG works directly with clients and reports to the CEO.

-Owns business development efforts, collaborates with the Director of Creative & Growth and builds client and prospect relationships

-Provides strategic and marketing leadership to account team

• Oversees the Account Team in uncovering client business needs and objectives, crafting appropriate strategies, and identifying/implementing relevant, innovative strategic plans and tactics to help achieve client goals
• Oversees Account Team in creating, implementing and interpreting effective analysis and measurement tools to support marketing recommendations

-Develops broad industry expertise

• Becomes an expert in client business areas and products
• Learns/applies industry digital and emerging technologies

-Builds and grows client relationships

• Understands clients' businesses and generate new ideas to enhance client performance and ROI to ultimately increase billings for each account
• Builds trust, credibility and client referrals
• Develops multi-tiered agency-client relationships and ties

-Effectively Manages Account Team

• Whether a direct report or from another internal team, collaboratively manage Account Coordinators and Account Managers, members of the Creative Team, and other subject matter experts ensuring the team is providing quality work to clients
• Fosters teamwork and a constructive work environment

-Manages Financial Performance

• Owns, maintains and improves account profitability, keeping a close eye on budget, including hours available for each initiative, profitability of accounts, etc.
• Contributes to the Agency’s bottom line by creating SOWs that are smart and effective

-Other duties as assigned

Note: From time to time employees may be needed to drive materials to clients or vendors. A copy of a current driver’s license and car insurance is required upon date of hire.

• Adaptability - ability to deal with frequent changes or unexpected events while managing competing demands
• Analytical - ability to synthesize complex information and research data intuitively
• Customer service/relationship orientation - responsive communication to client and account manager needs
• Dependability - ability to follow through on tasks and commitments, going over and beyond
• Organized - ability to prioritize and keep tasks on track and manage details
• Problem solving - takes initiative and utilizes intuitive skills to find solutions to challenges
• Professionalism - communicates clearly and well under pressure, always treating others with respect and ability to command a room and lead client meetings
• Business acumen/strategic - ability to set strategic goals based on knowledge of an industry with an understanding of impacts of decisions on profitability and ability to recommend creative solutions to business problems
• Budget and scope management - experience in managing large annual budgets and scopes of work
• Delegation - ability to prioritize and delegate when needed in order to manage a high volume of work and deliver excellence  
• Leadership/management experience - the ability to manage the account team and participate in guiding the agency with the leadership team
• Business development experience - ability to build relationships and bring in new accounts
• Agency experience - have worked in a marketing agency environment with a strong understanding of how agencies succeed

Lead with care by: 

• Prioritizing connection with all coworkers
• Choosing to show compassion over judgment when someone is going through a hard time
• Choosing curiosity and generous assumptions rather than assuming the worst when something doesn’t make sense to you
• Choosing to address and work through challenges with people rather than allowing issues to go unresolved 
• Being committed to maintaining a safe environment where thoughts and ideas can be shared freely
• Refusing to participate in gossip or bad mouth anyone and if you have a problem with someone you go straight to that person to resolve the issue 

Give of your talents to make a difference by:

• Being driven to have a positive impact through all of your efforts
• Looking for ways to delight clients and team 
• Thinking of creative ways to support the team, clients, work and community through your skills and passions
• Celebrating and find satisfaction in your contributions

Can be depended upon by: 

• Being reliable and if you say you are going to do something then you do it
• Having healthy boundaries that allow you to manage and balance your capacity in order to deliver what you commit to
• Being honest in your communications and conduct
• Being accountable and willing to take responsibility when you make a mistake and working to move forward 
• Being trustworthy with information, never sharing information that is not yours to share

Love to learn, grow and get better by:

• Asking for feedback and viewing it as an opportunity to improve and build better skills and relationships
• Listening to and are open to other perspectives
• Challenging the status quo, constantly striving to make things better
• Working with your team when there is an issue to find a solution, seeing it as a learning opportunity