Client Care Specialist

*BRAND NEW* private practice with all new, top-of-the-line equipment and a gorgeous, modern hospital! More than just a new facility, we're modernizing the entire pet care experience with tech-forward integrations to improve diagnostics and quality care, streamline communications, enhance patient workflow, and seamlessly integrate business functionality. Our hybrid primary-and-emergency care model eliminates day-to-ER transfers, reducing stress on both pets and owners, while also allowing for consistency in treatment planning and standard of care.

With brand-new equipment and a gorgeous, modern hospital, you'll have access to everything you need to provide exceptional service to clients. More than just a new facility, we’re modernizing the pet care experience with tech-forward integrations to improve diagnostics and quality care, streamline communications, enhance patient workflow, and seamlessly integrate business functionality—meaning less paperwork, and more time spent doing what you love—creating lasting bonds with pets, and their people!

Our primary hiring goal is for personality. We will train for skills!

You'll be joining a highly experienced and supportive team that values healthy work culture and thrives on mentorship and collaboration. We put your well-being first and promote work-life balance. Enjoy an industry-leading compensation package that includes health insurance, retirement plans, PTO, pet-care perks, and everything else you need to thrive professionally.

The art of first impressions.

The veterinary client care specialist is the first face of the hospital that pet owners will encounter and sets the tone for the entire pet care experience. Client care specialists anticipate, and remain attentive to, both pet and owner needs. You will work compassionately with clients in various emotional states while maintaining a professional, cheerful, and helpful attitude, advocating for pets on proper standards of care. Client care specialists are also responsible for assisting pets to and from their vehicles when necessary, cleaning and maintaining an attractive appearance of common areas, restocking shelves, and assisting other team members as necessary.

So, are you looking to elevate your career in a dynamic and refreshingly modern environment?

Apply today to start the conversation and learn more. We can’t wait to meet you!

KEY HIGHLIGHTS

• Brand new practice in New Bern, North Carolina
• All new facilities and equipment
• Suitable for experienced pet care advocates, or those without experience who have a passion for improving the lives of pets, and their owners

ABOUT YOU

• Top-notch customer service, critical thinking, and problem-solving skills
• Organized and compassionate, with a positive attitude
• Passionate about pets, and people
• Strong communication skills and a team-oriented mindset
• Desire to be part of an exciting journey for a new practice
• Ability to work evenings, weekends, and holidays (required)

YOUR BENEFITS

• Competitive wages
• Medical, vision, and dental packages
• 401(k) retirement plan with company match
• Fully flexible PTO
• Generous pet care discounts
• Stocked breakroom