What are the responsibilities and job description for the Train Lead position at VERDE CANYON RAILROAD?
The Train Attendant is a primary onboard representative, responsible for providing exceptional guest service, preparing and serving beverages and food, and ensuring a safe, enjoyable passenger experience. This role requires knowledge of Verde Canyon Railroad history, scenic highlights, and adherence to Arizona liquor and food safety laws.
Key Responsibilities
Guest Service & Sales
? Greet and seat passengers, provide safety and service information, and take beverage orders.
? Promote premium options, process transactions accurately and follow liquor laws, including ID checks and safe service practices.
Food & Beverage Preparation
? Mix and serve alcoholic beverages per company recipes and portion standards.
? Prepare complimentary Champagne or cider for boarding; ensure all drinks meet presentation standards.
? Maintain a clean, organized bar area and restock supplies throughout the trip.
? Remove used cups, plates, and utensils promptly and maintain overall cleanliness of assigned areas.
Operational Duties
? Complete pre-departure safety checks, pre-shift stock verification.
? Serve guests, highlight landmarks, and keep service areas clean during trips.
? Perform post-trip cleanup, restocking, and reporting as required.
? Assist with special events and follow wine handling and packaging guidelines.
? Conduct daily inventory checks and verify that par levels are accurate and fully stocked.
? Perform other duties as assigned to support business operations and team needs
Knowledge & Compliance
? Maintain accurate knowledge of canyon sights, railroad history, and Verde Canyon Railroad services.
? Follow all company policies, safety protocols, and Arizona food and liquor laws.
? Represent the company professionally, resolving guest issues or escalating as needed.
Requirements:
- One year of customer service or hospitality experience (bartending/serving preferred).
- Arizona Food Handler's Permit, Title 4 Certification and POS experience.
- Ability to perform duties for extended periods in environments with high heat and direct sun exposure.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to stand for extended periods, lift 50 lbs. unassisted, and work variable schedules including weekends and holidays.
- Flexible availability, including weekends and all days of the week, based on operational needs.
- Perform other duties as assigned to support business operations and team needs.
- Flexible availability, including weekends and all days of the week, based on operational needs.
- High school diploma or equivalent; minimum age 18 & must pass drug screening and background check.
- Ability to perform duties for extended periods in environments with high heat and direct sun exposure.