Patient Services Representative

Job Description Summary ‎ Patient Services Representative- Front Office Vera Whole Health – Anchorage, AK Location: 582 E 36th Avenue, Suite 203, Anchorage, AK 99503 Full-Time- Schedule: Monday–Friday, 8:00 AM–5:00 PM Pay: $22–$33 per hour Experience Required: 2–3 years front office experience in a healthcare setting About the Role The Patient Services Representative (PSR) is the first point of contact for patients and plays a key role in creating a welcoming, supportive clinic experience. This position supports the clinical care team through excellent customer service, accurate scheduling, and efficient administrative operations. ‎ How will you make an impact & Requirements ‎ Key Responsibilities Patient Greeting — Welcome and direct patients and visitors with professionalism. Customer Service — Resolve issues promptly and maintain a positive patient experience. Scheduling & EMR Updates — Schedule appointments and maintain accurate patient records. Outreach — Complete reminder calls, emails, and other outreach tasks. Phone Management — Answer high‑volume, multi‑line calls using urgent/emergent protocols. Insurance Verification — Verify eligibility, collect copays, and coordinate with insurers. Payment Collection — Process payments at time of service. Administrative Support — Perform general office duties and maintain supply inventory. Maintain confidentiality and comply with HIPAA and clinic safety policies. Qualifications Required: High school diploma or GED 2–3 years healthcare front office experience Strong customer service background Multi-line phone system experience Intermediate computer skills; 45 WPM typing Ability to maintain confidentiality under HIPAA Athena or other EMR experience What Makes You Successful Strong communication and interpersonal skills Ability to multitask and stay organized under pressure Cultural sensitivity and professionalism Flexibility and adaptability Commitment to Vera’s values: empathetic listening, mindfulness, continuous learning, innovation, and resilience Employee Health Requirements Hep B vaccination or immunity Negative TB test within 90 days of start date CPR/BLS certification Benefits Medical, dental, vision 401(k) Pet insurance 13 paid holidays PTO #MPMPG Equal Employment Opportunity • Vera Whole Health is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment in employment opportunities or practices based on race, color, sex (including pregnancy), genetic information, sexual orientation, religion, physical or mental disability, age, military or veteran status, marital status, familial status, national origin, or any other legally protected class. • Equal opportunity applies to all areas of the employment relationship, including hiring, promotions, training, terminations, working conditions, pay, and other terms and conditions of employment. • Millennium Physician Group (MPG) is committed to the full inclusion of all qualified individuals. In keeping with our commitment, MPG will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, contact HRbenefits@mpgus.com. ‎ Compensation: $22.00 to $33.00 Beware of fraudulent job postings: While Mosaic Health job advertisements may be found on many sites, our current openings page and its associated Workday account are the only places we accept applications for open roles. If you suspect a job post is fraudulent, please let us know at recruiting@apree.health. Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. Learn More about Mosaic Health Learn More about Millennium Physician Group Learn More about CareMore Health Learn More about Castlight Health Learn More about Vera Whole Health