Associate Digital Customer Success Manager

The Associate Client Success Manager (ACSM) is a digital only engagement position and serves as the voice of the client to Veradigm and the voice of Veradigm to the client via digital communications. The ACSM seeks to ensure robust adoption of solutions, maximize expansion opportunities, and minimize client attrition to create a healthy, growing client base. To accomplish these goals, the ACSM ensures remarkable client experiences with our products and services through a combination of digital enageement and tactical execution of actions necessary to support operations. The ACSM is responsible for reviewing health signals, creating actions to support them, and reporting progress on Key Performance Indicators. Tactically, these actions may include ongoing monthly operational reviews, creating and publishing reports, pursuing escalated support and services actions, providing assistance to resolve outstanding A/R issues, and supporting sales activities to further the expansion of the Veradigm solutions footprint.

• Serves as the primary operational owner of a digital only account portfolio
• Assists with basic collaboration of client and Veradigm (eg. AOE, TAM, Service PD/PM, Hosting PM, Managed Services, Support leads) teams to ensure alignment and agreement to goals and supporting action plans.
• Maintains internal client updates using required reporting mechanisms.
• Creates/maintains limited-complexity client facing executive dashboard for monthly operational review.
• Assists with limited-complexity Strategic digital first planning for current and future projects - aligning Veradigm solution releases with client strategic priorities.
• Ensures oversight, visibility, and tactical coordination of digital first visibility of account health
• Ensures client regulatory preparedness as it relates to Veradigm solutions.
• Delivers client communications on potential business-impacting items, including Industry/Veradigm news, release plans, planned outages, and Major Incidences.
• Identifies basic opportunities for and ensures execution of solution optimizations, workflow best practices, educational opportunities, etc.
• Supports client participation in Voice of Customer processes such as KLAS and CSAT, including providing invitations, reviewing feedback, and creating/driving improvement action plans.
• Observes/participates in client Quarterly Business Reviews (QPRs), where applicable.
• Provides basic consultative insights into the client growth plan led by the AOE.
• Provides support to resolve basic financial or contractual disputes, including concessions, termintions, and unfunded project requests.
• Facilitates basic discussions on the resolution of non-disputed A/R issues where Allscripts finance is unable to make forward progress using normal processes.
• Drives client prioritization with escalated issues in support.
  
  

Requirements

Education

• Bachelor's Degree or equivalent Technical / Business experience Required
  
  

Work Experience

• 0-2 years relevant work experience Preferred
  
  

Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth.

Enhancing Lives and Building Careers

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?

Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.

Visa Sponsorship is not offered for this position.

At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

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