What are the responsibilities and job description for the Client Solutions Specialist position at Veracity Technology Solutions?
Applied Technical Services, LLC, is a leading provider of critical testing, inspection, certification, and compliance services. The company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States.
The Client Solutions Specialist role supports revenue growth by responding quickly to customer inquiries, preparing accurate quotes, and maintaining strong communication throughout the sales cycle. This role serves as a key connection point between customers, technical teams, and the broader sales organization. Success in this position requires strong organization, relationship building, and the ability to manage high communication volumes while delivering a positive customer experience.
Responsibilities
The Client Solutions Specialist role supports revenue growth by responding quickly to customer inquiries, preparing accurate quotes, and maintaining strong communication throughout the sales cycle. This role serves as a key connection point between customers, technical teams, and the broader sales organization. Success in this position requires strong organization, relationship building, and the ability to manage high communication volumes while delivering a positive customer experience.
Responsibilities
- Engage internal and external customers via phone and email and maintain professional and timely communication.
- Schedule and participate in Microsoft Teams meetings with customers and technical team members.
- Identify customer needs and recommend ATS services that meet their testing requirements.
- Collect, organize, and verify information from clients and internal teams to produce accurate and customized quote documents.
- Meet quoting deadlines with a standard expectation of 24-hour turnaround.
- Maintain accurate customer information and quote data within the CRM system.
- Build and sustain long-term customer relationships that support repeat business and referrals.
- Manage high email and call volumes while maintaining responsiveness, organization, and attention to detail.
- Establish and maintain a regular follow-up schedule to strengthen customer engagement.
- Collaborate with marketing, sales, and technical teams to drive growth and maximize satisfaction among existing customers.
- Assist the Inside Sales team with complex quoting requirements