Receptionist (Part-Time)

Vera House, Inc. is a human service agency that provides unconditional care for individuals and families through comprehensive domestic and sexual violence prevention and intervention services. We believe in collectively serving members of the community and creating an environment of accountability for our services. Vera House mission is to prevent, respond to and partner to end domestic and sexual violence and other forms of abuse. We strive to provide our employees with flexible schedules, when possible, a level of autonomy to complete their work, and a culture of belonging.

In this role, the Part-Time Receptionist will serve as the first point of contact for clients, donors, and guests. They will greet visitors as they come in, answer inquiries, and direct them to the appropriate person. The Part-Time Receptionist will be responsible for answering, screening, and forwarding multi-line phone calls throughout the agency. This position requires strong organizational and multitasking abilities, as well as a warm, welcoming and professional demeanor. The importance of this role cannot be overstated, as it supports daily administrative operations, assists staff, and helps ensure smooth communication throughout the Agency. The standard schedule requirements are below, although there may be other occasional shifts requested as needed for coverage while the other Part-Time Receptionist is out of the office.

Schedule Requirements:

• Greet clients and visitors in a warm, professional manner and direct them to the appropriate staff member.
• Answer and route incoming calls and respond to general inquiries.
• Maintain the reception area and ensure it is tidy, organized, and providing a warm and welcoming environment for all visitors.
• Support basic administrative tasks as needed.
• Maintain confidentiality and handle sensitive information appropriately.
• Manage difficult and/or emotional client situations and respond promptly to client needs.
• Ensure that all services are maintained in accordance with the Agency’s mission and goals.
• Serve as a liaison and build positive working relationships with community members and partnering agencies.
• Adhere to all Vera House policies, procedures and safety protocols.

• High school diploma or equivalent required.
• Previous experience in reception, office administration, or customer service (non-profit experience a plus).
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office, and general office equipment.
• Friendly, reliable, and professional demeanor.
• Ability to multitask and maintain composure in a busy environment.
• Aptitude to maintain a positive, compassionate rapport with victims of domestic violence, sexual assault or other violent trauma.
• Prompt response to crisis as well as thorough and consistent follow up with victims and delivery systems.
• Ability to meet the requirements for light physical activity such as lifting small packages and sitting/standing for extended periods of time.
• Commitment to the mission and values of Vera House, Inc.
• Completion of a satisfactory background check.