Logistics Dispatcher

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

The Dispatcher coordinates/monitors WTS Service Operations. Performs all tasks in a manner that reflects the company's commitment to service, readily assisting both internal and external customers at every available opportunity.
Key Characteristics:
● Analytical and problem solving skills
● Communication skills
● Strong interpersonal and leadership skills
● Strong organizational and analytical skills

Duties & Responsibilities:
● Endeavors to maintain harmonious relations with customers at all times.
● Coordinates activities with Service Technicians and appropriate department Managers including Plant Managers or their designated representatives.
● Acts as an information source for company Managers on field information.
● Receives customer requests for service.
● Acts as the first step in creating the service call and schedule.
● Gathers pertinent information - determines type of equipment, necessary supplies and test equipment required to execute the service call.
● Receives and processes salt/chemical orders from Sales, Service, and customers.
● Dispatches Service Technicians and equipment from Service Center or diverts equipment in route, if necessary, to the appropriate job sites.
● Maintains contact with Service Technicians and customers while on duty to ensure 100% accountability.
The job description is not designed to capture all the employee’s responsibilities but is intended to capture essential functions of the role. Responsibilities may change over time and may be assigned at any time.

● Maintains various records and logs. These may include, but are not limited to, daily productivity reports, time logs and various schedules.
● Alerts all pertinent Managers to developing field situations and customer related call ins.
● Requires transfer of information at shift change.
● Enters job specific data into the computer.
● Other duties as assigned

Knowledge, Skills & Abilities
● Demonstrated ability to work independently and with teams
● Strong oral and written communication skills
● Ability to manage multiple high level priorities simultaneously

Qualifications

Required:
● HS Diploma or GED Equivalent
● 3-years work experience in a Call Center / Customer Service Environment.
● Proficiency in Microsoft Office (Word, Excel, PowerPoint, SAP) Proficient keyboarding skills.

Eligibility Requirements:
● Ability and willingness to support services to include but not limited to industrial facilities, manufacturing facilities, and power industry facilities.
● Ability and willingness to work alternate work schedules.
 

Preferred:
● 1 year work experience in Dispatch for a Service Industry desirable.
● 1 year work experience with multi line telephone and two way radio communications desirable.
● Working DOT knowledge.
● Experience with Water Treatment Industry in Logistics or Services.
● Desired Work Traits;
○ Clear Thinker-ability to identify and prioritize action items quickly and efficiently.
○ Excellent demonstrated professional communication skills-verbal and written.
○ Teamwork skills
○ Troubleshooting and problem solving skills
○ Dependable, accountable and diligent

Additional Information

Compensation

• Compensation is competitively benchmarked to the market. The hourly range is subject to change based on work history, experience, and market bench marks. The range for this role is $21 to $25.50 per hour

Benefits

• Medical, Dental, and Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan - 3% default contribution plus matching!
• Flexible Spending and Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

Disclaimer: The salary, other compensation, and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; the employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of Veolia, and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.