What are the responsibilities and job description for the Brand Ambassador position at Veo - Operations Careers?
Company Overview
At Veo, our mission is to end car dependency by making clean transportation accessible to all. A leading shared micromobility provider in North America, Veo provides millions of bike and scooter rides annually in over 60 cities and universities from Los Angeles to New York City.
Veo offers the most diverse and accessible vehicle fleet in the country built to expand who can ride and what trips are possible. We design and manufacture our vehicles, hardware, and software systems in-house and operate our local markets directly to ensure safe and reliable service. As the first profitable micromobility company in North America, Veo is built for long-term growth and partnership with cities.
Veo has been recognized as one of Fast Company's Most Innovative Companies and a Top GreenTech Company by TIME. As we continue to scale, we are looking for exceptionally talented individuals who are excited to help shape the next era of micromobility.
Shift:
- Wednesday-Sunday - 10:00 AM - 6:00 PM or 11:00 PM - 7:00 AM
Flexibility to start shift in the field and not commute to the warehouse in Alexandria, VA
Job Summary:
As Veo's Brand Ambassador, you will serve as an on-the-ground presence in the Georgetown, National Mall, and Wharf service areas, ensuring vehicle availability, customer experience, and brand visibility throughout your shift. This role blends technician work with community engagement - you'll keep vehicles compliant and customer-ready, keep sidewalks clear, and serve as a visble, approachable representative of the Veo brand. Your impact will be measured by vehicle availability, sidewalk compliance, and the quality of the customer experience in your service areas.
Responsibilities and Duties:
- Sidewalk Management: Ensure sidewalks are clear and free from improperly parked vehicles.
- Vehicle Compliance: Relocate vehicles to designated bike racks or approved parking areas.
- Quality Control: Inspect, test, and prepare vehicles to ensure they are customer-ready.
- In-Field Repairs: Conduct basic in-field repairs using standard technician tools.
- Rebalancing: Redistribute vehicles within Georgetown and The Wharf to optimize availability.
- Documentation: Submit before/after photos of work completed and track touches for rebalances and
repairs. - Visibility & Safety: Wear a branded safety vest at all times, in compliance with the Employee Manual.
- Community Engagement: Serve as a visible representative of Veo — answer customer questions and
provide directions when approached. - Check-Ins: Complete daily Slack check-ins at key points in the shift (arrival in Georgetown, transfer to
Wharf, end of shift).
Qualifications and Skills:
- Experience performing basic scooter maintenance or field repairs (or willingness to be trained).
- Comfortable working independently outdoors and on foot for extended periods.
- Strong communication and interpersonal skills; comfortable engaging with the public.
- Reliable and detail-oriented, with the ability to document work accurately (photos, touch tracking).
- Energetic, self-motivated, and passionate about sustainable, community-focused transportation.
- Ability to navigate city streets and public spaces confidently (on foot and by e-bike/scooter)
Benefits and Perks:
- Opportunity to work in a fast-paced, early stage technology company
- Veo credits
- Flexible work hours
Salary : $19 - $20